Back Office Transformation Director — Hybrid (Remote/Bridgend)

Access Computer Consulting; Wales; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A consulting firm specializing in operational transformation is seeking a Transformation Director to lead the strategic transformation of back-office operations in Bridgend, Wales. This pivotal role emphasizes operational efficiency, digital enablement, and cultural change across the organization. Candidates must possess significant experience in large-scale operational transformation within insurance or financial services, along with expertise in automation technologies and stakeholder management. The position requires a hybrid work model of 3 days on-site and 2 days remote.

Qualifications

• Proven track record in leading large-scale operational transformation within insurance or financial services.
• Deep understanding of back-office functions (policy administration, claims processing, finance operations).
• Demonstrated success in managing complex stakeholder environments and influencing at executive level.

Responsibilities

• Lead the strategic transformation of back-office operations.
• Drive operational efficiency and cultural change across the organisation.
• Embed automation and foster a culture of continuous improvement.

Skills

Operational efficiency

Digital enablement

Change management

Stakeholder management

Tools

Automation technologies (RPA, AI)

Workflow platforms

Job description

A consulting firm specializing in operational transformation is seeking a Transformation Director to lead the strategic transformation of back-office operations in Bridgend, Wales. This pivotal role emphasizes operational efficiency, digital enablement, and cultural change across the organization. Candidates must possess significant experience in large-scale operational transformation within insurance or financial services, along with expertise in automation technologies and stakeholder management. The position requires a hybrid work model of 3 days on-site and 2 days remote.