Back of House Supervisor

Hilton Birmingham Metropole; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in Birmingham is seeking a Back of House Supervisor to oversee the efficient operation of the team's tasks. You will train and support team members while managing stock levels and ensuring compliance with health and safety regulations. Ideal candidates will have strong organizational skills and experience in the hotel industry. The position offers a competitive salary of £12.77 per hour with various benefits including holiday pay and discounts.

Benefits

High-quality meals when on duty

Team Member Travel Program

Discounted dental and health cover

High street discounts

Free car park

Subsidised taxi service

Guest Experience Day

Qualifications

• Baseline understanding of IT systems.
• Previous experience in a similar role is advantageous.
• Experience in the hotel/leisure industry is advantageous.

Responsibilities

• Supervise the Back of House Department efficiently.
• Manage, train, and develop the Back of House team.
• Ensure health and safety regulations are prioritized.

Skills

Organizational skills

Communication skills

Ability to work under pressure

Flexibility

Job description

Overview

Welcome to Hilton. Salary: £12.77 hourly rate. A world of rewards including free, high‑quality meals when on duty; personal development programmes; and other benefits. Our purpose is to share the light and warmth of hospitality, with support from managers and colleagues to develop and grow within a culture of inclusiveness, positivity and shared goals.

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days). Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets). Other benefits include Team Member Referral Program, discounted dental and health cover, high street discounts, free car park, subsidised taxi between 12am and 7am, and a Guest Experience Day (1 night stay with breakfast and dinner).

Modern and inclusive Team Member areas are provided to support our teams.

Find out more about our Corporate Responsibility programmes and Hilton brands as part of our global hospitality company.

What will I be doing?

As a Back of House Supervisor, you are responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Member experience. You will oversee stock levels, manage budgets, and ensure that health and safety are top priorities.

• Supervise the Back of House Department efficiently and to consistently high standards
• Manage, train and develop the Back of House team
• Ensure crockery, cutlery and glassware are ordered and controlled in line with business levels for conferences/events and transient customers
• Control stock levels and complete stock takes to minimise stock losses
• Manage stock ordering to maintain par levels
• Understand stock loss occurrences and implement measures to prevent losses
• Maintain back of house areas at the highest cleanliness standards
• Raise all purchase orders in line with forecasts and reconcile invoices
• Work within forecasts, budgets and capital equipment requests
• Ensure team members adhere to all Health and Safety and Hygiene Regulations
• Collaborate with all departments, including finance, to maintain good working relationships
• Carry out any other reasonable tasks set by Hotel Management

What are we looking for?

A Back of House Supervisor at Hilton represents our Guests and collaborates with Team Members. To succeed, you should demonstrate the following:

• Baseline understanding of IT systems
• Excellent organisational and planning skills
• Good communication skills
• Ability to work under pressure, both independently and in teams
• Flexibility to respond to a range of work situations
• Previous experience in a similar role (advantageous)
• Experience in the hotel/leisure industry (advantageous)

About Hilton

Every job makes the stay. At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests, and behind every job there’s an extraordinary person working to make each stay magical. Every Job Makes the Stay.

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