B2B Customer Success Lead — Drive Solutions & Growth

Sunbelt Rentals Careers; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider in the United Kingdom is looking for a Customer Success Executive to join their team in Warrington. This role focuses on managing customer enquiries and ensuring excellent service delivery. The ideal candidate will have a proven background in customer service or sales, outstanding communication skills, and the ability to thrive in a fast-paced environment. Benefits include development opportunities and a Real Living Wage payout.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Experience in customer service or sales roles.
• Ability to handle enquiries through multiple channels.
• Proactive with strong problem-solving skills.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders.
• Deliver accurate hire contract administration.
• Build and maintain strong customer relationships.

Skills

Customer service excellence

Communication skills

Problem-solving

Commercial awareness

Experience in fast-paced environments

Education

NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent

Tools

CRM systems

Digital tools

Job description

A leading equipment rental provider in the United Kingdom is looking for a Customer Success Executive to join their team in Warrington. This role focuses on managing customer enquiries and ensuring excellent service delivery. The ideal candidate will have a proven background in customer service or sales, outstanding communication skills, and the ability to thrive in a fast-paced environment. Benefits include development opportunities and a Real Living Wage payout.