Awards Customer Experience Lead – Remote

Informa Plc; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A global events company is looking for an Awards Customer Service Executive in London. The role involves managing customer queries for the LIONS Awards and providing exceptional service through various channels. Candidates should have strong communication skills and previous customer service experience. This position offers a collaborative environment and opportunities for career development, making it an exciting chance to advance within a renowned organization.

Benefits

25 days annual leave, rising to 27 days after two years

Company funded private medical cover

Career development opportunities

Flexible personal benefits

Qualifications

• Ideally experienced in administrative or support roles in awards, events, or corporate settings.
• Some experience in financial services or fintech preferred.
• Excellent written English.

Responsibilities

• Serve as the first touchpoint for customer inquiries regarding the LIONS Awards.
• Provide exceptional customer service over email, phone, and live chat.
• Develop and nurture relationships with customers.

Skills

Strong communication skills

Previous customer service experience

Customer intelligence obsessed

Excellent organisational skills

Keen attention to detail

Good problem solving skills

Job description

A global events company is looking for an Awards Customer Service Executive in London. The role involves managing customer queries for the LIONS Awards and providing exceptional service through various channels. Candidates should have strong communication skills and previous customer service experience. This position offers a collaborative environment and opportunities for career development, making it an exciting chance to advance within a renowned organization.