AV Desktop / Helpdesk Support Engineer

Creative Personnel; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking an AV Desktop / Helpdesk Support Engineer to troubleshoot and support integrated AV systems for blue chip corporate clients. The role requires proficiency in diagnosing faults, communicating effectively, and managing ticketing systems. A strong skill set in AV technologies and networking is essential. Candidates must reside in the UK and have the legal right to work.

Qualifications

• Proficient with integrated AV systems and troubleshooting remotely.
• Experience with call logging and ticketing systems.
• Ability to manage multiple tickets within agreed SLAs.

Responsibilities

• Diagnose and resolve AV system faults remotely.
• Communicate professionally with clients and field service engineers.
• Support AV field service engineers with troubleshooting.

Skills

Crestron control / switching

Audio DSP, Audinate Dante QSC Q-SYS

IT networks, Cisco, Draytek, Microsoft

Desktop support

Video conferencing (VC) tools

Tools

Logitech

Yealink

Microsoft Teams

Zoom

Job description

Overview

AV Desktop / Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenious ways to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.

• Crestron control / switching
• Audio DSP, Audinate Dante QSC Q-SYS
• Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
• Lighting, sound, audio
• VC Poly, MTRs, Teams, Zoom
• Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
• IT networks, Cisco, Draytek, Microsoft
• Logitech, Yealink, Neat, Bose

YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV

AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON