Automotive Service Advisor — Upsell & Customer Care

Group 1 Automotive; Dartford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retail group located in Dartford is seeking a Service Advisor to join their dynamic team. The role involves engaging with customers, scheduling vehicle appointments, and promoting services. Candidates should have excellent communication skills and a valid UK driving licence. This position offers numerous benefits including employee discounts, training opportunities, and a supportive work environment. If you are dedicated to providing exceptional customer experiences, we encourage you to apply.

Benefits

33 days of annual leave

Exclusive retail discounts

Company pension scheme

Cycle-to-work scheme

24/7 access to healthcare professionals

Paid day to volunteer in your community

Training and development opportunities

Flexible working options

Qualifications

• Must demonstrate excellent communication skills.
• Experience in customer service is essential.
• Ability to work under pressure while managing time effectively.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers informed on vehicle repair progress.
• Promote additional services and repairs to customers.
• Schedule appointments efficiently and accurately.
• Conduct pre-appointment calls to confirm bookings.

Skills

Excellent communication skills

Experience in delivering exceptional customer service

Ability to identify customer needs

Excellent time management skills

Experience in a target-driven role

Valid UK driving licence

Job description

A leading automotive retail group located in Dartford is seeking a Service Advisor to join their dynamic team. The role involves engaging with customers, scheduling vehicle appointments, and promoting services. Candidates should have excellent communication skills and a valid UK driving licence. This position offers numerous benefits including employee discounts, training opportunities, and a supportive work environment. If you are dedicated to providing exceptional customer experiences, we encourage you to apply.