Automotive Service Advisor

Monday Matters Recruitment Ltd; Reading; On-site; GBP 30,000 - 38,000; Full time

Job summary

A reputable recruitment agency is seeking a talented Service Advisor for a car dealership in Reading. The ideal candidate will have a background in customer service and the automotive industry. Responsibilities include managing customer inquiries, scheduling service appointments, and providing information on services. A salary of £30,000 plus potential bonuses is offered for this full-time position.

Qualifications

• Proven experience as a Service Advisor or in a similar role in the automotive sector.
• Ability to engage effectively with customers.
• Attention to detail to manage multiple tasks.

Responsibilities

• Serve as the primary point of contact for customers.
• Schedule service appointments efficiently.
• Communicate with technicians for service requirements.
• Provide detailed estimates and explain services.
• Follow up with customers post-service.
• Maintain accurate records of interactions.
• Contribute to a positive team environment.

Skills

Customer service experience

Strong communication skills

Organizational skills

Team collaboration

Problem-solving ability

Job description

Overview

Monday Matters Recruitment is proud to partner with a reputable car dealership located in the Reading area. Our client is seeking a talented and dedicated Service Advisor to join their dynamic team. This is an exciting opportunity for an individual with a passion for customer service and a background in the automotive industry. As a Service Advisor, you will play a crucial role in delivering exceptional service to customers, ensuring their needs are met while facilitating smooth operations within the dealership.

Key Details

• Salary: £30,000 Basic Salary + Bonus (£38,000)
• Working Hours: Monday to Friday: 8 AM - 6 PM
• Weekends OFF

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and providing information on services offered.
• Schedule service appointments and manage the work order process efficiently.
• Communicate with technicians to ensure a clear understanding of service requirements and customer concerns.
• Provide detailed estimates and explain the services to customers in a friendly and professional manner.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain accurate records of customer interactions and transactions.
• Contribute to a positive team environment and assist colleagues as needed.

Skills & Experience

• Proven experience as a Service Advisor or in a similar customer-facing role within the automotive sector.
• Strong communication skills, both verbal and written, with an ability to engage effectively with customers.
• Excellent organizational skills with attention to detail to manage multiple tasks simultaneously.
• Ability to work collaboratively in a fast-paced environment, demonstrating a proactive approach to problem-solving.
• Familiarity with automotive service processes and related software is preferred.
• A strong commitment to providing high-quality customer service and building lasting relationships.

Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we\'re here to make sure every Monday counts