Automotive Fleet Support Coordinator

Red Sky Personnel; Hounslow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading personnel provider is seeking an Automotive Fleet Support Coordinator at Heathrow Airport. This role involves coordinating fleet availability, supporting ground services, and providing customer service. Ideal candidates will have experience in the automotive or fleet sectors and will need strong organizational and problem-solving skills. It requires the flexibility to work rotating shifts in a dynamic environment. The role offers competitive pay and benefits, including a pension and medical cover.

Benefits

Competitive salary

6% employer pension contribution

Private medical cover

Qualifications

• Experience in automotive or fleet environments.
• Good understanding of vehicle maintenance and workflows.
• Able to work rotating day and night shifts.

Responsibilities

• Provide first‑line telephone support to customers.
• Coordinate breakdowns and defect reports.
• Monitor and manage SLA recovery plans.

Skills

Experience in automotive, fleet, workshop, logistics, or vehicle maintenance environments

Background in customer service, coordination, or call-centre-style support

Strong organisation skills

Problem-solving skills

Comfortable using IT systems

Tools

SAP

Job description

Automotive Fleet Support Coordinator (Fixed Term 12 Months) – Heathrow Airport

We are looking for driven automotive, fleet, or workshop professionals to join our 24/7 airport operations team. This role will coordinate GSE fleet availability and support ground services around the clock.

What You’ll Be Doing

• Provide first‑line telephone support to customers regarding fleet availability and incidents
• Coordinate breakdowns, defect reports, recoveries, and service status updates
• Monitor and manage SLA recovery plans and customer communications
• Investigate vehicle‑related aircraft delays and share findings with customers
• Liaise with workshops, suppliers, subcontractors, and manufacturers
• Allocate jobs and raise service requests and purchase orders using SAP
• Track fleet movements, repairs, and associated costs
• Escalate safety issues, incidents, and operational risks appropriately
• Maintain accurate records and promote a strong safety culture

What We’re Looking For

• Experience in automotive, fleet, workshop, logistics, or vehicle maintenance environments
• Background in customer service, coordination, or call‑centre‑style support
• Good understanding of vehicle maintenance and operational workflows
• Comfortable using IT systems (SAP experience advantageous)
• Strong organisation, communication, and problem‑solving skills
• Proactive, calm under pressure, and customer‑focused
• Able to work rotating day and night shifts

Why Apply?

• Use your automotive knowledge in a unique airport setting
• Be part of a 24/7 operational environment where no two days are the same
• Gain exposure to aviation and ground support equipment operations
• Work within a safety‑led, professional, and team‑focused environment
• Opportunity to develop long‑term career pathways within fleet and operations

Hours & Shift Pattern

Rotating day & night shifts (4‑week cycle) – 4 on, 4 off. Examples: Day shift 05:30‑17:30 or 06:00‑18:00; Night shift 17:30‑05:30 or 18:00‑06:00.

Benefits

• Competitive salary and benefits package
• 6% employer pension contribution
• 3× salary life assurance
• Private medical cover
• Employee Assistance Programme (EAP)

Apply Now

If you have a strong automotive or fleet background and want to apply your skills in an airport operations environment, we’d like to hear from you.