Automation Manager - Powerplatform

VIQU Ltd; Remote; GBP 43,000 - 51,000; Full time

Job summary

A major UK organisation is seeking an Automation Support Manager to establish an internal automation support function. You'll build processes, improve governance, and lead the transition from third-party service providers. Key responsibilities include hands-on support with the Power Platform and overseeing workflows through ServiceNow. Applicants should have strong Power Platform experience and ideally knowledge of ServiceNow, with a pathway to team leadership as the function expands. Remote work with occasional travel to Leeds is required.

Qualifications

• Strong hands-on experience with Power Platform tools including Power Apps and Power Automate.
• Experience using ServiceNow with a focus on workflows and integrations.
• Ability to work with low-code automation tools and deliver enhancements.

Responsibilities

• Build and lead the new automation support function.
• Set up processes, support workflows, and governance.
• Own service transition from third-party providers back into the business.
• Provide hands-on support and development for Power Platform.
• Oversee ServiceNow integration for automation workflows.
• Define support standards for stakeholders.
• Support and manage junior resources as the function grows.
• Deliver cost savings by transitioning work in-house.

Skills

Power Platform experience

ServiceNow knowledge

Low-code tools familiarity

UiPath experience

Process and documentation discipline

Job description

Automation Support Manager

Location: Remote - Ocasional Travel to Leeds
Salary: £51,000 plus bonus up to 15%
Type: Permanent

A newly created role within a major UK organisation. You will help build an internal automation support function from the ground up. This is the first hire into the team, so you will put the foundations in place. That includes bringing support back in-house, setting processes, improving governance and creating a support model that actually works for the business. Early on you will be hands‑on with the Power Platform and small pieces of development. As the team grows there is clear progression into leadership and ownership of standards.

Key Responsibilities

• Build and lead a new automation support function
• Set up processes, support workflows, documentation and governance that do not yet exist
• Own the service transition from third party providers back into the business
• Carry out hands‑on Power Platform support and development in the early phase
• Oversee ServiceNow as the core intake and integration point for automation workflows
• Define what good support looks like and drive consistency across stakeholders
• Support, coach and manage junior and contract resources as the function expands
• Reduce reliance on external providers and deliver cost savings by moving work in‑house

Key Requirements

• Strong hands‑on Power Platform experience including Power Apps and Power Automate
• Experience using or supporting ServiceNow, ideally including workflow or integration understanding
• Comfortable working with low‑code tools, APIs and general automation platforms
• UiPath experience helpful but not essential
• Able to deliver hands‑on fixes and enhancements, or a developer ready to step into a lead position
• Strong process, documentation and governance discipline