Auto Service Advisor: Customer Care & Workshop Liaison

Sytner Group; Egham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in Egham seeks a motivated Service Advisor to join their team. The role involves providing outstanding customer care, being the critical link between customers and the workshop, and ensuring timely vehicle servicing. Candidates should possess strong customer service skills and have Service Advisor experience in the automotive industry. Responsibilities include consulting on vehicle servicing and liaising between customers and technicians. A competitive benefits package is offered, ensuring the highest service levels across flexible working patterns.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Strong customer service background required with experience in the automotive industry.
• Excellent organisational skills needed to manage busy and demanding environment.
• Ability to deliver high levels of customer satisfaction.

Responsibilities

• Provide outstanding customer care and be the link between customers and workshop.
• Consult customers on vehicle servicing and keep them informed.
• Liaise with technicians about vehicle statuses.

Skills

Organisational skills

Attention to detail

Customer service

Tools

Kerridge

Job description

A leading automotive service provider in Egham seeks a motivated Service Advisor to join their team. The role involves providing outstanding customer care, being the critical link between customers and the workshop, and ensuring timely vehicle servicing. Candidates should possess strong customer service skills and have Service Advisor experience in the automotive industry. Responsibilities include consulting on vehicle servicing and liaising between customers and technicians. A competitive benefits package is offered, ensuring the highest service levels across flexible working patterns.