Authorisations Caseworker

HM REVENUE & CUSTOMS; Worthing; Hybrid; GBP 32,000; Full time

Job summary

A UK government agency is seeking candidates for a compliance role in Worthing. In this position, you will manage applications for supervision under financial regulations and conduct compliance checks. Strong decision-making skills, clear communication, and the ability to work on high-volume cases are essential. The role offers a salary of £31,096, with benefits including pension contributions and generous leave policies. A hybrid working model is in place with up to two days working from home weekly.

Benefits

Annual leave of 25 days, increasing with service

Pension contributions of 28.97%

Hybrid working policy

Qualifications

• No specific qualifications required, but skills in decision-making and communication are essential.
• Ability to organize and manage high-volume workloads.
• Commitment to learning and problem-solving is a plus.

Responsibilities

• Manage a personal caseload of applications and compliance checks.
• Communicate with customers via email, phone, and letter.
• Make informed decisions based on evidence and regulatory guidance.
• Analyze data and apply judgment in ambiguous situations.
• Apply sanctions and defend decisions when challenged.

Skills

Natural inquisitiveness

Decision-making confidence

Organizational skills

Clear communication

Problem-solving

Commitment to learning

Security Check vetting clearance

Job description

Overview

Discover what it's like to work in a compliance role that makes an impact. You will help shape a stronger, fairer future by assessing business applications for supervision under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. The role is part of a team that carries out checks on individuals and businesses, makes decisions on eligibility, calculates penalties, and conducts ‘Fit and Proper’ tests.

Responsibilities

• Managing a personal caseload of applications and compliance checks.
• Communicating with customers via email, phone, and letter.
• Making informed decisions based on evidence and regulatory guidance.
• Analysing data and applying judgement in ambiguous situations.
• Applying sanctions where necessary and defending decisions when challenged.
• Collaborating with colleagues across HMRC and contributing to a culture of continuous improvement.

Qualifications & Skills

Applicants do not need specific qualifications or prior experience, but you should have:

• Natural inquisitiveness and a drive to identify risks.
• Confidence as a decision‑maker, able to weigh evidence and act with integrity.
• Ability to effectively organise and plan high‑volume workloads.
• Clear and professional communication, both in writing and verbally.
• A passion for solving problems and contributing to a team environment.
• Commitment to learning and development.
• Security Check vetting clearance at Security Check (SC) level – this is essential.

Benefits

• Annual salary of £31,096, with HMRC contributing £9,008 towards the Civil Service Defined Benefit Pension scheme.
• Hybrid working policy – up to two days working from home per week where the role allows.
• Generous leave: 25 days annually, increasing by one day for each year of qualifying service up to a maximum of 30 days.
• Pension contributions equal to at least 28.97% of salary.
• Family‑friendly policies, personal support and coaching, and development opportunities.

Equality & Inclusion

We welcome applications from all backgrounds, and our recruitment process complies with Civil Service equality and diversity policies.