Audiovisual & Education Technician | Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare institution in Oxford is seeking an audiovisual technician to manage and support audiovisual services in teaching environments. The successful candidate will work closely with medical staff, assist in live streaming and video productions, ensure optimal equipment performance, and provide technical training as needed. This role requires strong problem-solving skills and the ability to communicate effectively, particularly in sensitive situations involving patients.

Benefits

Equal opportunities employer

Training and development programs

Qualifications

• Experience in audiovisual support and IT services.
• Ability to communicate empathetically with patients.
• Technical skills in troubleshooting and maintenance of AV equipment.

Responsibilities

• Provide technical support for lectures and conferences.
• Assist in video recording for various clinical and educational purposes.
• Maintain and manage audiovisual equipment effectively.

Skills

Problem solving

Technical support

Communication skills

Attention to detail

Tools

Audiovisual equipment

Presentation software

Video recording equipment

Job description

Oxford Medical Illustration is a department of the Trust providing education support and a comprehensive digital communication production service to the Trust, University of Oxford’s Medical School and other external clients.

You will be responsible for the day to day running of the Trust’s main lecture theatres and associated teaching spaces. You will work closely with Trust and the University of Oxford’s Medical School staff to ensure that teaching sessions run smoothly and lecturers are supported with audiovisual and IT requirements. You would be expected to work well under pressure and enjoy making others feel confident in your ability while exercising excellent problem solving skills. You will also assist in audiovisual productions including live video links and video production both for clinical and education purposes.

General Responsibilities

• Provide audiovisual and related IT support services, providing technical support in teaching areas under service level agreements for meetings, lectures and conferences.
• Record or live stream lectures as directed using the facilities and equipment built into the lecture theatres as appropriate, edit lecture recordings, archive and distribute the recordings. Gain consent for streams or recordings from lecturing staff.
• Co‑ordinate audiovisual support book‑ings for lectures, conferences and other events, confirming requests and requirements via email and telephone.
• Produce and update video user guides and manuals for all facilities covered by service level agreements.
• Work with conference organisers to ensure that conference programmes run smoothly, presentations are in order and respond effectively to late speakers.
• Ensure teaching areas are set up to user requirements, audiovisual equipment is in good working order and users are familiar and sufficiently trained in the use of facilities. Undertaking occasional training sessions with key staff. Report any infrastructural or maintenance issues in teaching areas to relevant support teams (estates/IT/cleaning).
• Undertake weekly checks and maintenance of all facilities currently covered by service level agreements. Report all faults with recommendations for repair on a weekly basis via a formal email to all clients.
• Provide advanced support for PowerPoint and other presentation software to lecturers assembling their presentations.
• Assist AV Production staff in providing video conferencing, live streaming or lecture recording services.
• Assist under the supervision of AV Production staff to make video recordings in all areas of the Trust including wards, theatres, teaching areas, A&E, mortuary, animal laboratories, etc and off site.
• Assist under the supervision of AV Production staff to make video recordings of patients for treatment records, clinical audit, teaching, research, medico‑legal, police evidence, publicity and promotional purposes.
• Assist under the supervision of AV Production staff video recordings of patients with medical conditions, includes filming surgical operations and other procedures, recording from medical endoscopes, radiological and ultrasound devices, psychiatric and non‑psychiatric interviews, non‑accidental injuries, communicable diseases, debilitating disorders, major trauma, open wounds and sores, etc.
• Communicate in an empathetic manner with patients that are emotionally distressed or in pain.
• Responsible for the security, confidentiality and copyright of patient video images and data.
• Assist in the evaluation of client’s request for new or upgrade of teaching facilities and monitor installations. Liaise with external providers and supervise installations ensuring specification is correct and matches any provided quotation.
• Ensure all consumable stock levels are maintained and re‑order any stock as required. Ensure that any service level agreement clients have suitable level of consumables in stock to maintain service at all times.
• Analyse complex audiovisual and IT faults, provide solutions and suggest replacement equipment and systems where necessary.
• Test, configure and install new equipment to ensure that it functions properly.
• Test existing equipment to ensure that it functions properly and where necessary identify faults and suggest replacement parts or solutions.
• Consult and advise customers on services to ensure requests are understood, undertaken and costed.
• Responsible for advising and problem solving in technical matters within the section and to service users.
• Contribute to the effective day to day running of the department, assist in the development of good working practices and help to support other members of the team.

Staff Responsibilities

• Provide training where necessary to all appropriate staff with regards to audiovisual and IT related support matters.

Policy and Service Development

• Contribute to the business planning of the service, regarding service & technical developments.
• Identify areas where service should be improved and implement change where required in conjunction with the Head of Audiovisual.
• Responsible for the implementation of administrative and technical quality assurance standards and protocols.
• Work with the Head of Audiovisual to audit and update working procedures to ensure efficiency, maintain operative control and quality standards. Undertake risk assessments of the teaching areas covered by SLA agreements.
• Develop standard operating protocols for audiovisual and IT systems and provide the necessary staff and users with training.
• Implement the Trust’s policy and procedure relating to the video recording of patients – confidentiality, consent, copyright and storage.
• Assist the Head of Audiovisual in the development and delivery of accurate statistical data and information systems to manage the service.
• Maintain professional and technical knowledge and keep up-to-date with the developments and innovations that have an effect on the service.
• Responsible for researching technological advancements for implementation to the benefit of future services.

Equipment, Supplies and Services

• Identify Audiovisual and IT equipment and software needs.
• Work with the Trust or University IT Department regarding procurement of new or replacement computer equipment and software ensuring Standing Financial Instructions are met.
• Ensure work areas and equipment is clean, tidy and conforms with infection control policies.
• Provide advice on the purchase and use of audiovisual equipment as well as IT hardware and software to staff and customers.

Physical, Mental and Emotional Effort

• There is a requirement for the post holder to lift heavy audiovisual equipment.
• The post holder will be required to video subjects and view images which are disturbing and emotionally distressing.
• The post holder will be exposed to body fluids and strong odours when working with patients.

Risk Management

The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment.

Staff will be provided with the necessary education, training and support to enable them to meet this responsibility.

Staff should be familiar with the
Major Incident Policy
Fire Policy
and should make themselves familiar with the ‘local response’ plan and their role within that response.

Responsibilities for Health & Safety

The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health & Safety at Work Act 1974, Statutory Regulations and Trust Policies and Procedures. This will be supported by the provision of training and specialist advice where required.

General Information

• The Trust is an equal opportunities employer and all employees are actively encouraged to contribute to the promotion of diversity.
• The Trust operates a total no smoking policy.

Other Duties

Other duties may be assigned from time to time according to the needs of the service.

Note

This job description provides the current main responsibilities of the post, but is not intended to be exhaustive. It will be subject to periodical review and amendment in the light of staff development and the needs of the service.

This advert closes on Monday 27 Oct 2025