Audiology Administrator / Receptionist

Your Office Toronto; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare facility in London is seeking a motivated individual to join the admin team in the Audiology Department. The successful applicant will perform reception and administrative tasks to ensure smooth operations, assist patients and staff, and maintain an organized environment. Applicants should have prior experience in similar roles and be dedicated to providing excellent support.

Qualifications

• Experience in reception and administrative duties.
• Ability to manage calls and patient interactions.
• Strong organizational skills for monitoring schedules and waiting lists.

Responsibilities

• Perform general reception duties including checking in/out appointments.
• Welcome patients and create a friendly atmosphere.
• Manage waiting lists and monitor departmental schedules.

Job description

Overview

The applicant will be applying to work within the admin team in the Audiology Department at University Hospital Lewisham. The role will be split between reception duties and administrative duties. The admin team consists of four other team members at present and tasks / roles are split accordingly between each member of staff.

Responsibilities

• General reception duties. (checking in/out appointments, answering calls, managing post in/out etc).
• Welcoming patients and creating a friendly and supportive atmosphere at the reception desk.
• Supplying batteries and hearing aid replacement parts to patients where suitable.
• A mix of general administrative tasks such as dealing with waiting lists, monitoring waiting times, monitoring rotas and rosters and composing letters and sending letters/patient information for various parts of the service.
• Monitoring one of our three phone lines.
• Monitoring the departmental shared inbox.
• Waiting list management.
• Stock ordering and management.
• Data entry/patient registration.
• Ear mould management.
• Assisting staff with hearing aid warranty/reconditioning monthly.
• Monitoring weekly rota/schedules for errors.
• Monitoring and managing patient discharge list/correspondence.
• Organising interpreters for patients as/when requested.
• Restocking rooms/equipment.
• Working with ENT administrative staff to allow for seamless working practices between each department.
• Ensuring the smooth running of day to day practices and clinics in Audiology Department.
• Monitoring Audiology and ENT long-waiting patients.
• Learning specifics administrative service operating procedures of each of our clinical services (vestibular, hearing and tinnitus).