Associate Solution Engineer

Appian; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm in Greater London seeks a dedicated technical support specialist to tackle complex customer concerns and enhance platform performance. Candidates should have strong problem-solving abilities, a Bachelor’s degree in engineering or IT, and a passion for customer service. This role provides opportunities for growth and development within a collaborative environment. Flexibility to provide after hours support is also required. Join a passionate team committed to revolutionizing how organizations work.

Benefits

Health coverage

Employee Assistance Program

Tuition reimbursement

Employee Stock Purchase Program

Qualifications

• Ability to provide world-class support for complex technical concerns.
• Flexibility to provide after business hours support (rotation every 10-15 weeks).

Responsibilities

• Solve complex technical issues for customers.
• Communicate technical challenges across departments.
• Work closely with customers for continual improvement in platform performance.

Skills

Problem-solving

Customer support

Data analytics

Interest in programming/scripting

Interest in RDBMS platforms

Interest in systems administration

Education

Bachelor's degree in engineering or IT

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

To be successful in this role, you need:

• To be excellent at problem solving and find creative solutions to some of our customer’s most complex technical concerns
• To provide exceptional, world‑class support (verbal/written) to our customers and our highest stakeholders around the globe
• To tackle technical challenges and communicate your work across a variety of departments
• To have a strong interest in software development (but not wanting to focus on coding all day)
• To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
• To have an interest in data analytics
• To have an interest or experience in programming/scripting languages(e.g. Java, Perl, Ruby, C#, PHP)
• To have an interest or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)
• To have an interest or experience with systems administration (e.g. Linux, Windows)

Some of the tools and resources we will equip you with include:

• We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our affinity groups are a great place to start connecting with peers from across the globe.
• Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

Basic Qualifications:

• Bachelor's degree in any engineering discipline, Information Technology, or similar degree program
• Flexibility to provide after business hours support (rotation every 10-15 weeks)

About Us:

Appian helps organizations build apps and workflows rapidly, with a low‑code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands‑on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family‑forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail]. Requests for accommodation will be considered on a case‑by‑case basis.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‑worker, Pay Transparency Nondiscrimination.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.