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Associate Product Support Specialist, Upper Extremities Brighton, London & Kent

Stryker

Brighton

On-site

GBP 35,000 - 50,000

Full time

Yesterday

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Job summary

A leading medical technology firm seeks a Field-Based Clinical Support Specialist to provide essential product support and training to orthopedic surgeons. This role offers substantial hands-on training in innovative medical technologies, and candidates should possess strong communication skills, a flexible approach, and readiness to travel. With a focus on achieving sales targets, you will work closely with surgical teams, building vital relationships and ensuring high customer satisfaction. A valid UK driver's license is necessary.

Benefits

In-house product training programme

Comprehensive total rewards package

Bonuses and commissions

Healthcare benefits

Wellness programmes

Onsite gyms and restaurants

Discount purchase programmes

Mobile phone, iPad, laptop, and company car or allowance

Qualifications

Must be able to communicate effectively with clients and surgical staff.
Should be flexible and adapt to changing circumstances in the workplace.
Teamwork and relationship management are essential for success.

Responsibilities

Provide clinical product support and guidance during surgeries.
Assist in developing business plans in collaboration with mentors.
Achieve sales results consistent with goals and KPIs.

Skills

Excellent communication skills

Aptitude for learning

Analytical and planning skills

Flexible approach to work

Strong teamwork and networking skills

Computer skills: MS Office

Tech savvy

Experience in theatre

Willingness to travel

Positive attitude

Goal-oriented

Interest in anatomy and physiology

Education

Valid UK driver's licence

Work Flexibility : Field-based

Why join Stryker

Do you want to work for one of the worlds leading medical device organisations? Our aim is to make a difference to patients lives every day delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.

In this role you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands‑on training and experience on the use of Stryker's products specific to the Upper Extremities portfolio including Blueprint planning software, Tornier shoulder solutions (e.g. Perform Humeral, Perform Reverse and Flex) and Latitude EV elbow to ensure successful surgical outcomes.

Provides clinical product support to all end users and on‑site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training ongoing in‑services and customer education to assigned account(s).

The mission is to grow Stryker's Trauma & Extremities business by promoting clinical products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.

Responsibilities

Always demonstrate outstanding ethics. Treat customers and employees with respect and represent the company in the best possible light.
Communicate essential benefits of products and their clinical applications.
Act with integrity and reactively deliver on commitments within the required timelines.
Construct a basic business plan with input from mentor/manager. Daily, weekly and monthly planning decided in partnership with mentor and RSM.
Develop rapport. Understand the importance of relationships in selling. Use open questioning techniques to ascertain customers' needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Use customer troubleshooting opportunities to grow and protect the business.
Understand that there are multiple stakeholders in the decision‑making process and ask appropriate questions to identify the stakeholders.
Achieve sales results in line with the annual sales target and KPI metrics.
Support/maintenance of existing customers to maintain customer satisfaction/quality and collaborate with the Sales Team and other departments.
Market observations to strengthen own position and constant analysis of responsible area.
Address challenges with the customer and develop solutions (with support of RSM/Sales Team).
Participate in in‑house meetings to discuss organizational development and business issues and enhance relevant knowledge and skills.
Administration of IT‑based customer database/CRM‑Tool.

Clinical / Technical Expertise

Serve as front‑line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.

Educate surgeons and staff on the clinical benefits of the enabling technology and best practices with confidence, enthusiasm and respect.

Complete 101 and 201 training and develop an understanding of all basic manual procedures.

Develop ability to competently cover complex primary and revision procedures.

What you need

Excellent communication skills
Aptitude for learning
Analytical and planning skills
Flexible approach to work to adapt to changes
Strong teamwork and networking skills
Computer skills: MS Office
Tech savvy and minded
Experience of working in theatre would be beneficial
Willingness to travel and occasional weekend work
Positive attitude, can‑do solution orientated approach to succeed
Goal‑oriented to thrive in this fast‑paced environment; you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus. We want people who deliver safe and robust solutions.
High Ethics & Integrity; we want you to win in the right way, that’s a fundamental building block of Stryker's vision of being the most admired company in healthcare.
An interest in anatomy and physiology
Valid UK driver's licence.

What do we offer in return

Ability to discover your strengths, follow your passion and own your own career
In‑house product training programme
A comprehensive total rewards package
Quality products that improve the lives of customers and patients
A winning team driven to achieve our mission and deliver remarkable results
Co‑workers committed to achieving more and winning the right way
Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programmes; onsite gyms and restaurants; discount purchase programmes; and service and performance awards not to mention various social and recreational activities.
In line with the requirements of the role you will also receive a mobile phone, iPad, laptop and company car or car allowance.

Who are we

Stryker is one of the worlds leading medical technology companies and together with our customers we are driven to make healthcare better. The company offers a diverse array of innovative medical technologies including orthopaedics, medical and surgical and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.

For more information please visit our website at .

Travel Percentage : 100%

Required Experience

Key Skills