Associate IT Support Engineer, Onsite | UK

Deel; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A pioneering tech startup is seeking a Junior IT Support Engineer to enhance its IT support for remote and hybrid workplaces. The ideal candidate will have experience managing Mac & Windows systems, strong technical knowledge, and excellent communication skills. This role offers the flexibility of remote work and various perks, promoting an inclusive and diverse workplace.

Benefits

Provided computer equipment

Stock grant opportunities

Flexibility of remote work

WeWork access

Qualifications

• Experience managing a Mac & Windows estate.
• Interest in mobile device management platforms.
• Good working knowledge of IT security.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide technical support and manage IT requests.
• Work with mobile device management solutions.
• Assist in application packaging and deployment.

Skills

Problem-solving

Teamwork

Technical knowledge

Communication

Organizational skills

Tools

Jamf

Intune

Workspace One

Windows Powershell

Job description

The Role

Deel IT is redefining the way organizations oversee their remote and hybrid workplaces. This is an opportunity to be a part of a pioneering tech startup that offers the best-of-breed SaaS solutions when it comes to the deployment/lifecycle management of Office and IT equipment to just about anywhere on the planet.

We are scaling up our IT offering to provide our customers with dedicated, round-the-clock support, every day of the year. From MDM to device pre-configuration, our premium customer experience is revolutionizing the MSP industry. If you're ready for a challenge, we are expanding our exceptionally talented team with ambitious growth targets over the next two years.

We have global coverage in delivering office equipment and we want to do the same for our IT support function which is why we’re now looking for a Junior IT Support Engineer.

You identify with the following:

• Solutions Hunter: You are a natural problem solver, and work hard and creatively to find solutions for customer or business challenges.
• Team Player: You work well as part of a remote team, but can also carry independent responsibility.
• Technically minded: You have solid technical knowledge and are proactive about developing your skill set.
• Competent communicator: You are a great communicator who can break down technical problems and communicate solutions to non-experts.
• Methodical and focused: You work methodically and prioritize well to ensure timelines are met and milestones are reached.

What you need to succeed:

This role will suit someone who already has a keen interest in multiple areas in IT and is looking for a place to combine their experience in one role. You will be a great fit if you have:

• Experience working with and managing a Mac & Windows estate.
• Interest in working with a mobile device management platform (MDM) for managing a mixed device estate, such as Jamf, Intune, or Workspace One.
• Interest in application packaging and deployment for both Mac & Windows.
• Good working knowledge of IT security.
• Demonstrate excellent interpersonal, organisational and communication skills, with the ability to work under pressure.

Bonus Experience

• IT experience in providing technical support to 3rd-party customers and internal end-users.
• Some experience automating Mac device actions using AppleScript, Perl, or Bash/ZSH scripts.
• Some experience with Windows Powershell would be desirable.
• Good Windows experience with knowledge of Windows Autopilot.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include deel.com and other acquired company emails such as payspace.com and paygroup.com. You can view the most up-to-date job listings on our careers page. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [e-mail] of the nature of the accommodation that you may require, to ensure your equal participation.