Associate Engineer, Workplace Technology

Checkout.com; City of Westminster; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading fintech company in London is searching for an IT Engineer to join their Workplace Technology team. This role involves providing technical support to users on-site and remotely. The ideal candidate should have experience with both Apple and Windows devices, while also being skillful in troubleshooting SaaS applications like Google Workspace and Slack. With a hybrid working model, you will be instrumental in maintaining office technology and supporting various stakeholders. Join us to drive impact from day one!

Benefits

Hybrid working model

Flexible working conditions

Growth opportunities

Qualifications

• Experience supporting both Apple OS and Windows devices.
• Capability of troubleshooting laptop hardware and upgrades.
• Strong written and verbal communication skills.

Responsibilities

• Provide technical support to local users on both Mac & Windows devices.
• Troubleshoot SaaS applications like Google Workspace and Slack.
• Assist in onboarding new joiners with hardware setup.

Skills

Technical support

Troubleshooting

Creative problem-solving

Customer service mindset

Excellent communication

Knowledge of cloud environments

Tools

Google Workspace

Okta

Jamf

Windows OS

Apple OS

Job description

Company Description We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast‑moving, performance‑obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career‑defining opportunity to build the future of fintech.

Job Description

Checkout.com is actively looking for an enthusiastic IT Engineer to join our Workplace Technology team. This team member will be responsible for providing technical support to users on‑site and working remotely throughout the region. In a truly fast paced environment, you’ll be the in‑office point of contact for our users on everything and anything technology related to IT. With an environment that is predominantly cloud based, this is a great opportunity to work with market‑leading cloud technologies, ensuring users have access to what they need to do their jobs and helping them get the most out of their tech. Based in our London headquarters, you’ll be helping to maintain the technology in the workplace and working closely with different stakeholders around the business to support their requirements. The ideal candidate will be self‑motivated and dedicated to learning with a positive can‑do‑attitude, willing to work in a steadfast, global, and collaborative environment.

How you’ll make an impact

• Provide customer‑focussed technical support to our local users, on a mix of Mac & Windows devices
• Support and troubleshoot a wide range of market‑leading SaaS applications and tools such as Google Workspace, Okta, Jamf, InTune, Slack and Atlassian
• Partner with our Workplace Experience team, to maintain the office technology including desk setups, conference rooms, Wi‑Fi and digital signage
• Support and assist with events and the AV technology throughout the office
• Assist with the onboarding of new joiners, ensuring access and hardware is provided and hosting IT inductions
• Manage local inventory and IT stock levels ensuring all items are recorded and tracked appropriately
• Capable of researching independently and finding solutions to various application issues
• Act as a point of resource for everything technology
• Act as an escalation point for our IT Service Desk team

What we’re looking for

• Experience and exposure to supporting both Apple OS and Windows devices
• Ability to troubleshoot and fix laptop hardware, upgrade components and support peripheral/accessories
• Creative problem‑solving skills, with good attitude and willingness to learn and develop
• Customer service mindset
• Basic knowledge of networking, servers and databases is preferred
• Knowledge of cloud environments would be desirable
• Excellent written and verbal communication skills
• Fluent in English

Bring all of you to work – we create the conditions for high performers to thrive through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands. We work as one team and we back each other to succeed, so whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. Let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com – we understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.