Associate Director Salesforce Technical Architect with AI

Deloitte LLP; Greater London, Manchester, Belfast; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Greater London is seeking a Technical Lead to manage Salesforce projects. You will guide development teams and design innovative solutions tailored to client needs, while ensuring adherence to architectural standards. The ideal candidate will have significant experience with Salesforce technologies, strong leadership skills, and the ability to communicate complex concepts effectively. This role offers a dynamic work environment with a hybrid working model.

Benefits

Flexible working arrangements

Professional development opportunities

Health and wellness programs

Qualifications

• Significant experience as a Technical Lead and architect with Salesforce.
• Deep understanding of integration patterns and security in Salesforce.
• Proficient in Agile methodologies and project management.

Responsibilities

• Lead Salesforce project work streams as a Technical Leader.
• Design and implement innovative Salesforce solutions.
• Communicate technical requirements to clients effectively.

Skills

Salesforce expertise

Strong communication skills

Architectural understanding

Leadership

Education

Relevant Salesforce certifications

Tools

Salesforce

Apex

Visualforce

LWC

Job description

Are you excited about how technology is enabling Front Office transformation for FMCGs? Are you passionate and enthusiastic about solving product and architecture challenges with consumer goods sales processes, including Trade Promotion Management and Retail Execution? Could you support clients on making architectural choices on the Salesforce platform, balancing performance, scalability and cost? Have you designed and/or delivered Consumer Goods Cloud programmes? Can you think on your feet and adapt where necessary? If any of the above sound like you, then this could be the role for you!

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future?

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

Our Salesforce practice is part of a wider Deloitte Digital community that joins together many different skills to deliver amazing digital transformations and customer experiences for our clients across both the public and private sectors. In this role, you’ll work with outstanding digital talent across disciplines to imagine, deliver and run forward-thinking, business focused and experience- driven solutions for iconic brands. You’ll expand the impact we make with our clients, growing our business without compromising on our quality, integrity and culture.

In this role, you will:

• Lead work stream on a large-scale Salesforce related, acting as a Technical Leader for other technical team members as part of a project or client engagement, including managing expectations, quality, task distribution and being accountable for all technical outputs on the engagement
• Lead workshops to understand and document client needs from a Salesforce and wider connecting enterprise architecture perspective, leveraging knowledge of new and upcoming features available in the ecosystem, as well as limitations, risks and considerations, to support business and technical decision making
• Provide technical leadership and guidance to development teams, setting clear expectations, effectively delegating tasks, and taking ownership of the overall technical success of projects.
• Lead the development and implementation of solutions, ensuring adherence to architectural principles, best practices, and industry standards.
• Lead the development and physical design of solutions, guide the development team, and oversee required activities to ensure the system's architectural integrity
• Translate and communicate technical requirements and solutions to the business using story- based narratives, clearly present strategies, options and recommendations to executive level stakeholders
• Lead the design and architecture of innovative solutions, leveraging your expertise to translate complex business requirements into robust and scalable technical solutions.
• Manage key client stakeholders, acting as the main point of contact for Salesforce technical solutions and offering a strategic view of the wider technology landscape and emerging trends, sharing insight with clients on how they can adapt new technologies and patterns to transform their organisations and deliver exceptional value to their customers
• Independently lead pre-sales activities, shaping our end-to-end proposition and translating clients’ high-level business goals into innovative architectural solutions with an awareness of the commercials; documenting and presenting these solutions to both technical and non-technical internal and client audiences
• Mentor and coach more junior technical talent, as well as defining and driving the continuous improvement of industry
• Differentiating architectural standards, approaches, frameworks and tools
• Build a broad internal and external network, advocating for technology and engineering practices both within and outside the firm
• Effectively communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders.
• Actively participate in pre-sales activities, collaborating on proposals and translating client business goals into compelling architectural solutions.
• Mentor and coach junior technical team members, fostering their growth and development.
• Cultivate a strong internal and external network, actively advocating for best practices in technology and engineering both within and outside the firm.

Connect to your skills and professional experience

The following experience is essential:

• Significant technical experience as a Technical Lead and Architect, with experience of hands‑on development of custom code solutions on Salesforce using Apex, Visualforce, Aura and LWC with an applied understanding of development standards and optimisation techniques.
• Deep architectural understanding and experience in:
  • Integration approaches, patterns and standards used in the Salesforce landscape such as event‑based, ETL, ESB, point‑to‑point, REST, SOAP and Canvas
  • Security and privacy such as SSO, user provisioning and management, OAuth flows, encryption of data at REST
  • Wider technology landscape within large scale, global organisations (this could be industry specific)
  • Event driven architectures both on the Salesforce platform and in the wider tech landscape such as Kafka
  • Relational database theories and design concepts, including performance, security and data migration considerations
  • Analytics capabilities, MI and BI including enabling technologies on the Salesforce platform and other common applications within a large scale, global enterprise technology landscape.
• Experience in SDLC, DevOps and DevSecOps patterns and enterprise tools, as well as knowledge of what the widely recognised software engineering best practices are and how they can be applied in the context of a Salesforce solution (including CI/CD, Trunk based development and feature toggles)
• Experience in project management and planning activities, as well as identification, management, mitigation and escalation of risks and issues and documentation of assumptions and dependencies
• Experience working on projects executed using an Agile delivery framework including typical variations, knowledge of alternative project delivery methods
• Experience contributing to, or leading, RFP responses and other pre‑sales activities in technical expertise and bid management capacities
• Ability to travel (potentially abroad) to client sites 80‑100% of the time
• Hold relevant Salesforce certifications including Application Architect and System Architect or equivalent

The successful applicant will also be:

• Confident and articulate in your communication style, with excellent presentation, verbal and written communication skills that you can flex accordingly to help others – whether that be technical, non‑technical, colleagues or clients – understand and implement the solutions that you and your team design
• A brilliant listener, building rapport and developing trusted relationships with a diverse set of senior client’s technical stakeholders including technology leadership
• Comfortable creating high quality, clear, comprehensive, useful technical documentation to facilitate design consensus, direct build efforts, reach key decisions and record system solutions
• Security Check (SC) clearance (already obtained) or above, or immediate eligibility for Security Check clearance, is preferred.
• Experience working in Agile delivery environments, including familiarity with various Agile methodologies and alternative project delivery approaches.
• Strong understanding and practical experience with various integration approaches, patterns, and standards within the Salesforce ecosystem, including event‑based, ETL, ESB, point‑to‑point, REST, SOAP, and Canvas.
• Expertise in Salesforce security and privacy best practices, encompassing SSO, user provisioning and management, Auth flows, and data encryption at rest.
• Exceptional Communication: You should possess confident and adaptable communication skills, enabling you to effectively convey complex technical information to diverse audiences, including technical and non‑technical stakeholders, colleagues, and clients. Candidate’s presentations, written communication, and verbal explanations are clear, concise, and tailored to the audience’s needs.
• Relationship Building & Stakeholder Management: You should be an attentive listener who excels at building rapport and fostering strong, trusted relationships with senior client stakeholders, particularly within technical leadership roles.
• Experience working in a technical pre‑sale’s capacity, producing bid documentation and participating in bid meetings with client.
• Contribute to thought leadership initiatives by developing white papers, blog posts, or speaking engagements that showcase expertise in sales transformation.

Agentforce AI Expertise:

• Act as the subject matter expert for Agentforce AI, designing and implementing AI agent‑based solutions that address specific client challenges.
• Develop strategies for integrating Agentforce AI with existing enterprise systems, data sources, and other AI/ML models.
• Oversee the deployment, configuration, customisation, and ongoing management of Agentforce AI instances and agent workflows.
• Evaluate and recommend optimal Agentforce AI features and capabilities for various use cases, including autonomous decision‑making, process automation, and intelligent interaction.
• Solution Design & Development: Translate complex business requirements into robust, scalable, secure, and high‑performing technical architectures, producing detailed design specifications and documentation.
• Technical Strategy & Roadmapping: Contribute to the overall technology strategy and roadmap, identifying emerging trends in AI, particularly in autonomous agents, and assessing their potential impact and application for clients.
• Team Leadership & Mentorship: Provide technical leadership, guidance, and mentorship to development teams, ensuring adherence to architectural principles, coding standards, and best practices. Conduct technical reviews and foster a culture of continuous improvement.
• Client Engagement & Advisory: Act as a trusted technical advisor to clients and internal stakeholders, presenting complex technical concepts clearly, managing expectations, and building strong relationships.
• Technology Evaluation: Research, evaluate, and recommend new technologies, tools, frameworks, and platforms, particularly within the AI/ML and autonomous systems landscape, to enhance solution capabilities and efficiency.
• Quality Assurance & Governance: Ensure solutions meet stringent quality standards, including performance, scalability, security, reliability, and maintainability. Establish and enforce architectural governance processes.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organization’s; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation

“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Technology and Transformation

Our hybrid working policy

You’ll be based in Belfast, London, or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world‑class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose‑driven culture at deloitte.co.uk/careers

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like‑minded individuals. Deloitte’s clients include many of the world’s largest organization’s; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology and Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about." – Rhiannon, Technology and Transformation

“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” – Gillian, Technology and Transformation

Our hybrid working policy You’ll be based in Belfast, London, or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. … 

Our commitment to you …

Connect to your next step …

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