Associate Director - Claims Management

Willis Towers Watson; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global advisory firm in London is looking for a Senior Claims Advocate with substantial experience in Construction, Energy, and Property & Casualty sectors. The role involves managing large claims and ensuring high-quality service to clients. Candidates should possess strong negotiation skills and a relevant professional qualification. This position follows a hybrid working model, reflecting flexibility and trust.

Qualifications

• At least five years’ experience within the Construction, Energy, and/or Property & Casualty sector.
• First-hand experience of managing large losses on CAR/EAR, DSU and TPL claims.
• Some experience of Professional Indemnity claims would be advantageous.

Responsibilities

• Ensure the prompt resolution of market-related loss issues and queries.
• Negotiate claims settlements with insurers / reinsurers to minimise client loss.
• Build constructive relationships and lead correspondence with Client and associated underwriters.

Skills

Query Management

Compliance Management

Organisation and Prioritisations

Education

Relevant professional qualification e.g. (ACII/FCII/CILA)

Job description

Description

Job Summary

A Senior Claims Advocate with at least five years’ experience within the Construction, Energy, and/or Property & Casualty sector. First-hand experience of managing large losses on CAR/EAR, DSU and TPL claims. Some experience of Professional Indemnity claims would be advantageous. A legal background would be helpful. Deliver high quality Claims Service to our single client Bechtel, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

Principal Accountabilities

Individual Contributor:

Geographic Scope of Role: Based in the UK with international responsibility

Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business.

Revenue Responsibilities: Not applicable

Principal Duties/Responsibilities

• Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time
• Ensure the prompt resolution of market-related loss issues and queries
• Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
• Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
• Build constructive relationships and lead correspondence with Client and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates, and with due reference to the Client Service Proposition initiative
• Negotiate appropriate claims authorities and claims funds with insurers / reinsurers
• Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
• Negotiate claims settlements with insurers / reinsurers, based on market knowledge, to minimise client loss (leading on contentious claims and with due regard to consequential loss)
• In the event of high-profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
• Travel as required (catastrophe losses or claims reviews)
• Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information
• Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
• Provide input on corrective action required to enhance process performance across Claims areas
• Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
• Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests
• Provide input to and reference the Willis Quality Index, as appropriate and required

Other

• Provide input to more senior Claims Advocate on BU approach to Client Service Proposition by client stream
• Support more senior Claims Advocate in respect of appraisals and reviews, as required
• Oversee the provision of accurate management information, as required
• Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register
• Participate in loss prevention and claims seminars, as required.

The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.

Communications and Relationships

Internal:

• Sales team and A&S
• Claims Handlers

External:

• Underwriters / Claims Managers
• Client (Accounting)
• Client (Risk Management)
• Loss Adjusters / Service Providers

Qualifications

Qualifications:
•Preferably with relevant professional qualification e.g. (ACII/FCII/CILA)
•Legal background would be helpful

Skills:
•Query Management
•Compliance Management
•Organisation and Prioritisations

Knowledge/Experience:
•Market relationship management
•London Market Negotiation
•Technical knowledge

Required Mind-set and Behaviours:
•Willis Values and Behaviours will underpin all roles and will guide performance criteria

Regulatory Requirements:

•Holds all regulatory licences, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines

Equal Opportunity

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.