Associate Director, Account Management

Concentrix - CA; Remote; GBP 50,000 - 70,000; Full time

Job summary

A prominent tech services company is seeking a Strategic Account Manager to enhance client relationships and drive growth. In this role, you will manage key accounts and develop strategic plans to meet client objectives. Candidates must have experience in account management, strong communication skills, and a Bachelor's degree in related fields. The position offers flexible remote work options and competitive compensation, emphasizing career advancement and growth opportunities.

Benefits

Flexible work-from-home arrangement

Opportunity for career advancement

Competitive compensation package

Qualifications

• Proven experience in strategic account management or client-facing roles.
• Strong consultative selling and relationship management skills.
• Demonstrated success in managing enterprise accounts.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Develop and execute strategic account plans.
• Manage the sales lifecycle for upsell opportunities.

Skills

Strategic account management

Consultative selling

Relationship management

Excellent communication

Education

Bachelor’s degree in business, marketing, or related field

MBA

Tools

CRM platforms

Salesforce

Job description

Overview

Employer Industry: Technology and Services

Why consider this opportunity

• Opportunity for career advancement and growth within the organization
• Flexible work-from-home arrangement available
• Engage with a diverse range of global clients and industries
• Be part of a recognized company with awards for workplace culture and career growth
• Competitive compensation package with potential for bonuses

Responsibilities

• Serve as the primary point of contact for assigned accounts, fostering long-term relationships with key stakeholders
• Develop and execute strategic account plans that align with client objectives and organizational growth targets
• Manage the sales lifecycle for upsell opportunities, from lead generation to proposal development and closure
• Collaborate with internal teams to ensure delivery excellence and alignment on client initiatives
• Maintain and update CRM tools with accurate account data and sales activity

Qualifications

• Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services
• Strong consultative selling and relationship management skills with executive-level stakeholders
• Demonstrated success in managing and growing enterprise accounts and leading commercial negotiations
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels
• Bachelor’s degree in business, marketing, or a related field; MBA is a plus

Preferred Qualifications

• Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments
• Proficiency with CRM platforms, preferably Salesforce
• Flexibility to travel approximately 20%

#Technology #AccountManagement #CareerGrowth #RemoteWork #ClientRelationships #ConsultativeSelling

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.