Associate Director, Account Management

Concentrix; Northern Ireland; Remote; GBP 70,000 - 90,000; Full time

Job summary

A global technology and services leader is seeking an experienced Associate Director in Account Management to manage strategic global accounts. This role includes deepening client relationships, identifying growth opportunities, and leading commercial negotiations. Ideal candidates should have a strong understanding of client needs, strategic thinking skills, and a proven track record in account management. A Bachelor's degree and consultative selling experience are essential. This position offers a full-time opportunity with potential travel.

Benefits

Career growth

World-class company culture

Qualifications

• Proven experience in strategic account management or client-facing roles.
• Strong consultative selling skills with executive stakeholders.
• Excellent communication skills—both written and verbal.

Responsibilities

• Manage client relationships and growth opportunities.
• Develop and execute account plans aligning with client objectives.
• Conduct regular strategic business reviews with clients.

Skills

Consultative selling

Relationship management

Problem-solving

Strategic thinking

Education

Bachelor’s degree in business, Marketing, or related field

MBA

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

Job Title: Associate Director, Account Management

We are Concentrix, a global technology and services leader helping brands become refreshingly simple to work, interact, and transact with. We shape game-changing careers in over 70 countries and are recognized with awards such as World\'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture.

Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking an experienced and results-driven Associate Director, Account Management to manage a portfolio of strategic global accounts. This individual contributor role focuses on deepening client relationships, identifying growth opportunities, managing commercial engagements, and ensuring the delivery of exceptional service. The successful candidate will be a consultative seller and strategic thinker with a strong understanding of client needs and industry trends.

Your role in this context is to manage client relationships and growth opportunities with a strategic, consultative approach.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned accounts, ensuring strong, long-term relationships with key decision-makers and stakeholders.
• Build and expand relationships beyond traditional buying towers to uncover new opportunities.
• Understand the client\'s business model, challenges, and goals to proactively identify solutions and growth opportunities.
• Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.

• Strategic Account Growth: Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.
• Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.
• Manage the sales lifecycle for upsell opportunities: lead generation, proposal development, pricing, negotiation, and closure.
• Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.

• Commercial & Contract Management: Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.
• Track contract timelines and engage with clients to ensure timely renewals.

• Cross-Functional Collaboration: Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.
• Provide market and client intelligence to inform strategy, product development, and continuous improvement.
• Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.

Qualifications

We embrace diverse backgrounds and look for people who are curious and eager to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in.

Concentrix is a great match if you have:

• Proven experience identifying problems and developing solutions and managing time, resources, and projects.
• Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services. Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred.
• Strong consultative selling and relationship management skills with executive-level stakeholders.
• Demonstrated success in managing and growing enterprise accounts, responding to RFPs/RFIs/RFQs, and leading commercial negotiations.
• Solid understanding of business operations, industry trends, and competitive landscape.
• Strong problem-solving skills and ability to navigate complex, matrixed environments.
• Excellent communication skills—both written and verbal—with the ability to engage and influence stakeholders at all levels.
• Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred).
• Bachelor’s degree in business, Marketing, or a related field; MBA is a plus.
• Flexibility to travel (approximately 20%).

Key Competencies

• Strategic Thinking – Align account strategy with broader business goals.
• Client Focus – Delivering value and building trust with clients.
• Results-Oriented – Track record of meeting or exceeding revenue and client satisfaction goals.
• Adaptability – Comfortable navigating change and solving complex challenges.
• Collaboration – Works effectively across departments to achieve shared objectives.

Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice.

Concentrix is an equal opportunity employer

We are united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: IRL Work-at-Home

Language Requirements:

Time Type: Full time

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