Assistive Technology Business Manager -Islington Council -Hybrid

Islington Council; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Greater London is seeking a Team Leader for Assistive Technology services. This role requires strong management experience and a commitment to delivering high-quality customer service. Candidates should have extensive knowledge of Telecare systems and the ability to lead a team effectively, ensuring compliance with accreditation standards. The ideal candidate will be skilled in negotiation and problem-solving, capable of addressing complex service challenges while maintaining high performance levels.

Qualifications

• Experience in an Assistive Technology or Telecare environment.
• Knowledge of Dementia and its local application.
• Ability to lead and train teams effectively.

Responsibilities

• Lead the Assistive Technology team and ensure high service standards.
• Train staff on Assistive Technology services.
• Handle customer queries and complaints efficiently.

Skills

Management experience

Customer service

Influencing and negotiation skills

Decision-making ability

High personal standards

Oral and written communication

Job description

Management Experience and commitment to delivering high quality customer service in an Assistive Technology/Telecare work environment

Extensive knowledge and experience of all control room functions and individual roles and responsibilities.

Detailed and practical knowledge, understanding and experience of the Assistive Technology/Telecare Services Association accreditation.

Experience of business process reengineering and process, strategy and policy development.

Experience of working with senior officers, Adult Social Care, health practitioners and other internal and external agencies.

Experience of developing and presenting PQQ and full tender documents.

KNOWLEDGE, SKILLS and ABILITY

Detailed and up to date knowledge and understanding of the Government's approach to dementia, Assistive Technology/Telecare/Telehealth and how this can be applied at a local level.

Excellent influencing and negotiation skills, with the ability to challenge existing practices and standards in a constructive way while ensuring positive working relationships with services.

Able to take a lead role to ensure that corporate processes such as performance management contribute to the council's overall vision and objectives.

Ability to make sound and timely decisions and find solutions to complex service problems.

Able to act quickly, decisively and calmly to address emergency situations impacting on residents and/or the service performance.

Ability to deal with vulnerable, distressed, irate and aggressive members of the public in a sympathetic and tactful manner.

Ability to set and maintain high personal standards of performance and conduct.

Excellent oral, written, numeric and literacy skills with the ability to communicate complex information and produce detailed written reports across a range of disciplines.

Ability to undertake the full range of duties of the Assistive Technology Team Leader.

TEAM LEADER RESPONSIBILITIES

Ability to provide training for staff, both within the service and those working for partner organisations on the Assistive Technology services, systems and end to end processes.

Ability to organise and undertake calculations to compile statistics and performance information for team and unit and to maintain records and produce statistics where necessary to demonstrate a quality service to clients and external inspectors.

Has detailed knowledge and understanding of the Telecare Services Association accreditation and can ensure this is applied and embedded in the day to day working practices of the team.

Takes personal responsibility for resolving customer queries, concerns or complaints.