Assistant Store Manager (Retail)

Boots Opticians; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading optical retailer in London is looking for an Assistant Manager to lead their team, enhance customer journeys, and manage clinical activities. Candidates should have experience in customer service and a desire to coach and develop team members. Benefits include a discretionary bonus, employee discounts, and flexible benefits. The role supports a positive work environment and inclusion.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Clinical and non-clinical career development opportunities

Enhanced parental leave pay

Flexible benefits scheme

Access to 24/7 counselling support

Qualifications

• Experience in customer service is essential.
• Ability to support team development.
• Experience in a clinical environment is desirable.

Responsibilities

• Lead and inspire a team for customer satisfaction.
• Collaborate with the Store Manager on business growth.
• Manage diverse clinical activities in the store.

Skills

Experience working in a customer facing role

Desire to learn

Led or coached a team

Job description

Overview

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and deliver the commercial plan to help the business grow and change for the better. Working across the whole store, you will be involved in customer service, store operations and the clinical activities which include patient pre-screening, dispensing, accuracy checks and more. You will manage a team with varying experience and clinical knowledge, providing opportunities to develop their knowledge, skills and future careers. This also includes completing management tasks such as rotas, return to work reviews and performance management. We will support you through our Step into Optics training programme and leadership training to help you develop clinically and professionally.

Responsibilities

• Lead and inspire a team to deliver an exemplary customer journey.
• Collaborate with the Store Manager to create and deliver the commercial plan to grow the business.
• Contribute to store operations and clinical activities (patient pre-screening, dispensing, accuracy checks, and related tasks).
• Manage a team with diverse experience and clinical knowledge, supporting development of knowledge, skills and careers.
• Complete management tasks such as creating and maintaining rotas, return to work reviews and performance management.

Qualifications

• Experience working in a customer facing role.
• Desire to learn.
• Led or coached a team.

Desirable

• Experience working in a clinical environment.

Our benefits

• Discretionary quarterly bonus.
• Generous employee discounts for you and a second person (terms and conditions apply).
• Clinical and non-clinical career development opportunities.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Note: For more information on rewards and additional benefits, visit Boots jobs/rewards. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

We foster an inclusive environment where everyone can be themselves and reach their full potential. We are an equal opportunity employer committed to diversity and a positive working environment for all. Join our team and help us change for the better.

What’s next

Thank you for visiting our careers page. If you apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will arrange an interview with the hiring manager. We are open to discussing flexible working options, including job share and reduced hours, and will provide reasonable adjustments during the application and interview process to help you perform at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Closing date

Closing date: 10-Oct-2025

Business Area: Opticians

Function: Opticians

Specialism: Boots Opticians Operations

Hours per week: 37.5

Hours per week (display): Over 35 hours per week

Store: 3497 - London - Victoria

Location: London, UK