Assistant Store Manager

Mejuri; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading jewelry retailer in London seeks an Assistant Store Manager to support store operations and drive exceptional customer service. This role requires leadership in sales, operational oversight, and a focus on achieving KPIs. Ideal candidates should have experience in retail and a customer-centric mindset. Benefits include comprehensive medical coverage and performance reviews.

Benefits

Comprehensive medical and dental benefits

Parental leave salary top-up

Generous personal and sick days

Qualifications

• Experience as a leader in retail, sales, or customer service.
• Understanding of local market challenges for new store openings.
• Desire to work in a fast-paced entrepreneurial environment.

Responsibilities

• Support the development of store business strategies.
• Maximize achievement of Key Performance Indicators (KPIs).
• Drive business through clienteling and sourcing new customers.

Skills

Leadership

Customer Service

Sales Acumen

Tactical Thinking

Job description

Overview

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, the brand emphasizes that fine jewelry shouldn’t require a special occasion and should celebrate your style, life, and everyday moments. Mejuri operates online, in apps, and through a growing retail footprint of 45+ stores worldwide, with a commitment to responsible sourcing, sustainable practices, and philanthropic initiatives.

The Role:

Join Mejuri’s retail leadership team during an exciting growth phase. Our global retail team is expanding with stores opening across Canada, the US, and the UK, with a goal of 30 stores in our scaling retail network by year end.

As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting to the Store Manager, you will support all aspects of the store including operations, drive customer service excellence, increase profitability, and foster an environment of motivation and engagement to enable the store team to achieve company goals and objectives. You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager you are second in command and will have a tremendous impact on driving growth and achieving KPIs, providing best-in-class customer service, supporting talent acquisition & development, visual merchandising, and operations, while demonstrating Mejuri core values. You will contribute to a retail environment focused on clients and a sales culture, with a focus on data-driven decision making.

• Support the development of store business strategies, as defined by the Store and District Manager
• Maximize results and achievement of Key Performance Indicators (KPIs) by driving personal and team performance
• Drive business through clienteling, sourcing new customers, and fostering ongoing relationships
• Review weekly and monthly sales and product performance data and take action to improve sales
• Establish and implement changes to improve product performance where possible
• Improve sales performance through feedback, coaching and training
• Review space productivity data and maximize productivity and sales
• Gather insights from customers and communicate them to HQ
• Support in-store marketing and promotional initiatives and communicate cross-functionally
• Support local and community events and lead the event submission process at the store, aiming for 2 events per fiscal quarter; follow the Events Playbook and report post-event
• Improve in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling
• Provide in-store coaching to staff on hosting, customer service and product knowledge
• Champion an OMNI business mentality to remove barriers to purchase
• Be the voice of the customer, communicating insights to Mejuri HQ as needed
• Promptly respond to and escalate customer complaints

Leadership:

• Assist the Store Manager in coaching and developing a service-minded, high-performing team
• Assist in hiring for key team members in your store
• Build collaborative relationships in your market and with HQ
• Create and participate in onboarding and training activities to ensure high delivery standards
• Foster a culture of ownership, continuous improvement, and goal achievement
• Clearly communicate standards and demonstrate desired behaviors; lead by example
• Assist in monitoring Employee Relations matters and foster a positive work environment
• Manage turnover by maintaining a positive, engaging workplace
• Embed Mejuri values in daily team activities
• Build a candidate pipeline for current and future openings
• Monitor team compliance with Mejuri policies and procedures

Operations:

• Support maintenance of visual and operational standards with the leadership team
• Assist with store scheduling and labor optimization to support great customer experience
• Identify opportunities to improve daily store operations and communicate with HQ
• Manage office and cleaning supply inventory and place orders via the supply vendor
• Lead stock-takes and ensure timely, effective execution
• Report issues to Head Office including maintenance, cleaning and safety
• Manage store security for products and staff and escalate issues as needed

What you’ll bring to the team:

• Experience as a leader in retail, sales or customer service
• Understanding of local market challenges and requirements for new store openings
• Demonstrated service excellence in a consumer environment
• Tactical thinking
• Current knowledge of retail trends and strong network-building capabilities
• Desire to work in a fast-paced, entrepreneurial environment with a mindset of experimentation and iteration
• Bonus: experience at a start-up or fast-growing company

Benefits at Mejuri:

• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for full-time employees, plus bereavement leave including miscarriage and stillbirth support
• Parental leave salary top-up up to 80% with return-to-work transition and accommodation plan
• Semi-annual performance reviews

#LI-Onsite

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They define how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member’s dedication to embracing and embodying these Values daily. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success means living our values relentlessly.

Our values are:

• RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence
• CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions
• EMPOWERED OWNERS | Treat the company like your own and take initiative
• FIND A WAY | Seek simple, creative solutions, and act fast
• DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
• TEAM FIRST | Value team success over personal Ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of protected characteristics. If you require accommodation, please inform us and we will work with you to meet accessibility needs. For accessibility-related assistance, please share in your application.

Apply for this job

Apply form

• First Name *
• Last Name *
• Email *
• Phone
• Resume/CV
• Enter manually
• Accepted file types: pdf, doc, docx, txt, rtf
• LinkedIn Profile
• Website
• Are you legally eligible to work in the country listed in this job posting, without visa sponsorship? *
• How much notice do you need to provide your current company? *
• Where are you currently located? *
• What are your compensation expectations? *
• Do you require accommodations during the interview process or as the successful candidate?
• Mejuri requires candidates to complete a Criminal Background Check upon offer. By submitting this application you acknowledge you will complete the background check process. *
• I consent to the collection of my personal information by Greenhouse and understand that it will be subject to Greenhouse’s Privacy Policy and Terms & Conditions. *