Store Manager

Vision Express; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company in Greater London is seeking an assistant store manager for its Brent Cross store. This role involves leading a team of 22, driving store performance, and delivering outstanding customer experiences. Candidates should have a background in retail or hospitality management and possess strong problem-solving skills. Exceptional customer service and team leadership will be key to success in this dynamic environment. The company offers competitive benefits, including free eyewear and an uncapped bonus structure.

Benefits

Free eyewear annually

Uncapped monthly bonus potential

Family and friends discounts

33 days holiday

Employee assistance program

Opportunities for community involvement

Qualifications

• Experience in retail or hospitality management preferred.
• Strong focus on delivering customer service and team development.

Responsibilities

• Lead and develop a team of 22 colleagues.
• Drive store performance through effective leadership and coaching.
• Create memorable customer journeys.

Skills

Strong problem solving skills

Customer obsessed mindset

Ability to influence and motivate others

Active listening

Staying calm under pressure

Collaborative team player

Positive energy

Job description

Overview

Join Vision Express at our flagship Brent Cross store as an assistant store manager, where you'll play a key role in leading a high-performing team and delivering exceptional customer experiences. This is an exciting opportunity to step into a dynamic retail leadership role within one of the busiest stores in the region. As an assistant store manager, you'll work closely with the store manager and other assistant store managers to support a team of 22 colleagues. You'll help drive store performance through strong leadership, effective coaching, and a clear focus on delivering KPIs. From guiding team development to leading difficult conversations with confidence, you'll bring a proactive and positive approach to every challenge. This role is ideal for someone with experience in retail or hospitality management who is ready to thrive in a fast-paced, customer focused environment. If you're passionate about creating memorable customer journeys and empowering colleagues to achieve their best, this assistant store manager opportunity at Brent Cross could be the perfect next step in your career.

Benefits

• Free eyewear annually, available from day one
• Uncapped monthly bonus potential
• Family and friends discounts of 25-75% off with free eye tests
• 33 days holiday, with the option to buy or sell days
• Access to our employee assistance program for confidential wellbeing support
• Opportunities to get involved with the OneSight EssilorLuxottica Foundation

Skills and experience we value

• Strong problem solving skills
• A customer obsessed mindset with a passion for outstanding service
• Ability to influence and motivate others
• Active listening and empathy for both customers and colleagues
• Staying calm under pressure
• Being a collaborative team player
• Positive energy and potential to become a brand ambassador

As an assistant store manager with Vision Express, you'll be part of a business with over 550 stores across the UK and Ireland, giving you opportunities to grow, share knowledge and progress your career. We're committed to diversity, inclusion, and creating a culture built on trust, where everyone can reach their potential.