Assistant Store Manager

British Heart Foundation; Clandown; On-site; GBP 22,000 - 26,000; Part time

Job summary

A non-profit retail organization is seeking an Assistant Store Manager to work 21 hours per week in Clandown, England. You will support the Store Manager and ensure high standards of customer service while also managing and inspiring a team. The ideal candidate will have experience in customer-facing roles and be results-driven with a passion for retail. Benefits include 38 days annual leave, early access to wages, and a supportive work environment.

Benefits

38 days annual leave

Wagestream for accessing wages

Enhanced family policies

25% staff discount

Health cash plan

Qualifications

• Experience in a customer facing role.
• Supervisory experience is essential.
• A commercially driven mindset to encourage new ideas.

Responsibilities

• Ensure the highest standard of customer service.
• Achieve sales targets.
• Maintain high standards of visual merchandising.
• Support the recruitment and development of volunteers.

Skills

Customer service

Supervisory experience

Commercial awareness

Team development

Results driven

Job description

We're looking for an Assistant Store Manager for 21 hours per week ( 3 days out of 7), to join our fashion store team in Midsomer Norton BA3 2DDso we could be the perfect match! What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers?contribute towards the success of their stores by:

Responsibilities

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

Qualifications

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy,?Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

• 38 days annual leave?(plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers