Assistant Store Manager

Mejuri; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A modern jewelry retailer is seeking an Assistant Store Manager in London. The role involves supporting store operations, driving sales, and enhancing customer service. Ideal candidates will have retail or customer service leadership experience and a passion for coaching teams. The position offers comprehensive benefits including medical coverage and parental leave support.

Benefits

Comprehensive medical and dental benefits

Generous personal and sick days

Parental leave salary top-up

Qualifications

• Experience as a leader in retail, sales or customer service.
• Understanding of local market challenges relevant to new store openings.
• Demonstrated understanding of service excellence in a consumer environment.

Responsibilities

• Support the development of store business strategies.
• Maximize results by driving personal and team performance.
• Drive business through clienteling and customer relationships.
• Review sales and product performance data for improvements.
• Improve the in-store customer experience through coaching.

Skills

Customer service skills

Sales acumen

Leadership

Tactical thinking

Job description

Overview

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role:

As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager, you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives. You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving KPI’s, providing the best-in-class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating Mejuri core values. You will play an important part in developing a retail environment focused on our clients and a strong sales culture. You are obsessed with every detail of the customer journey and excel in data-driven decision making.

Responsibilities:

• Support the development of store business strategies as defined by the Store and District Manager
• Maximize results and achievement of KPIs by driving personal performance and the performance and engagement of the team
• Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
• Review weekly and monthly sales and product performance data and take action to improve sales performance
• Establish and implement changes to improve product performance where possible
• Improve sales performance of the team through feedback, coaching and training
• Review space productivity data and take action to maximize productivity and sales performance
• Gather insights from customers and communicate them to HQ
• Support in-store marketing and promotional initiatives and communicate cross-functionally
• Support local and community events and lead the event submission process at the store, aiming for 2 events per fiscal quarter; follow the Events Playbook and own post-mortem reporting
• Improve the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling and the Mejuri Brand story
• Provide in-store coaching to staff, demonstrating best practices in hosting, customer service and product knowledge
• Champion an OMNI business mentality, removing barriers to purchase and friction points for customers
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated to Mejuri HQ
• Promptly respond to and escalate any customer complaints

Leadership:

• Assist the Store Manager in coaching and developing a service-minded and high-performing team
• Assist in the hiring process for key team members in your store
• Build and promote strong collaborative relationships in your market and with HQ
• Create and participate in onboarding and training activities for team members to ensure high delivery standards
• Foster a performance culture of ownership, continuous improvement and goal achievement
• Clearly communicate expected standards and demonstrate desired behaviours; lead by example
• Assist Store Manager in monitoring Employee Relations matters and fostering a positive work environment
• Manage employee turnover by contributing to a positive, harmonious, and engaging work environment
• Embed Mejuri values into the team’s daily activities
• Continuously network and build a candidate pipeline for current and future openings
• Monitor team compliance with Mejuri policies and procedures

Operations:

• Support maintenance of visual and operational standards with the leadership team
• Assist with store scheduling and apply labor optimization practices to support a great customer experience
• Identify opportunities to improve daily store operations and communicate with HQ as appropriate
• Manage all office and cleaning supply inventory and place orders via our supply vendor
• Lead stock-takes and ensure timely and effective execution
• Report issues to Head Office related to maintenance, cleaning and safety
• Manage store security for products and team, raising issues with Head Office

What you’ll bring to the team:

• Experience as a leader in retail, sales or customer service
• Understanding of local market challenges relevant to new store openings
• Demonstrated understanding of service excellence in a consumer environment
• Tactical thinking
• Stays current on retail trends, well-connected, and able to leverage networks for introductions
• Willingness to work in a fast-paced, entrepreneurial environment and to experiment and iterate
• Bonus: experience at a start-up or fast-growing company

Benefits at Mejuri:

• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for full-time employees; bereavement leave including miscarriage and stillbirth support
• Parental leave salary top-up of up to 80%, plus a tailored return-to-work transition and accommodation plan
• Semi-annual performance reviews

#LI-Onsite

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They guide us in solving problems and accomplishing incredible things—together.

Our strength comes from each team member's dedication to living these values daily, providing extraordinary experiences for customers and fostering an innovative environment. Success means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own and take initiative

FIND A WAY | Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment based on protected characteristics. If you require accommodations, please inform us and we will work with you to meet accessibility needs. For accessibility-related assistance, requests for information in accessible formats or to report accessibility problems, please include in your application.