Assistant Shop Manager - Woodbridge

St Elizabeth Hospice; Woodbridge; On-site; GBP 9,000 - 15,000; Part time

Job summary

A local charity organization in Woodbridge is seeking a Retail Shop Manager to oversee daily operations, ensure financial targets, and lead a team of volunteers. The role requires effective customer service skills and flexibility to cover additional hours. The ideal candidate will have previous retail management experience and a proactive approach to charity retail.

Benefits

27 days annual leave

Pension scheme

Life cover

Cycle to work scheme

Health service discounts

Qualifications

• Experience in retail or charity sectors preferred.
• Ability to work flexible hours due to unplanned absence.

Responsibilities

• Oversee daily shop organization and operations.
• Ensure financial targets are met.
• Provide high standards of customer service.
• Manage a team of volunteers effectively.

Skills

Proactive approach

Customer service skills

Team management

Job description

Overview

St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.

Status: Permanent • Salary: £9,649.20 per annum (WTE £24,123) • 15 hours/2 days per week. Week 1 Tuesday and Wednesday and week 2 Tuesday and Saturday. Flexibility to cover additional hours due to unplanned absence and annual leave is essential. Closing date: 19 October 2025 • Interview date: 24 October 2025

Responsibilities

• Work with the Shop Manager to take responsibility for day to day organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Provide a high standard of customer service and satisfaction at all times to both external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.
• Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.

About the Organisation

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.

The hospice’s work is centred on the individual\'s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

Benefits

• 27 days annual leave entitlement
• Pension scheme
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme

Safeguarding & Recruitment

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

How to apply

For more details about this role please read the job description and person specification. Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.