Assistant Shop Manager

British Red Cross; England; On-site; GBP 24,000; Full time

Job summary

A charitable organization is looking for a passionate Assistant Shop Manager to enhance retail operations in Diss, Suffolk. This role involves collaborating with the shop manager and guiding a team of volunteers to provide exceptional customer experiences. The ideal candidate is a retail expert with strong interpersonal skills and a mindset geared toward commercial goals. You will enjoy flexible working arrangements and receive incredible benefits, including generous holiday leave, a contributory pension, and opportunities for personal development.

Benefits

Flexible working arrangements

36 days of annual leave

Pension scheme

Career and learning opportunities

Employee discounts

Wellbeing support

Cycle to Work scheme

Qualifications

• Experience working in a retail environment.
• Strong interpersonal skills and ability to work with diverse people.
• Understanding financial targets and measures.

Responsibilities

• Collaborate with the shop manager to operate a successful shop.
• Manage and develop a team of volunteers.
• Ensure excellent customer experience in-store.

Skills

Retail experience

Customer service skills

Team management

Commercial awareness

Flexibility

Tools

IT skills

Job description

Assistant Shop Manager

Location: Diss, Suffolk

Salary: £23,850 per annum, pro-rata

Hours: 28 per week

Contract: Permanent

Are you a retail expert passionate aboutimpacting to meaningful change?

We need a dynamic Assistant Shop Managerto join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

“I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity” – Joanne, Regional Retail Manager

What will a day in the life of a Assistant Shop Managerinvolve?

• Collaborating with the shop manager to run a profitable, customer‑focused shop that is the ‘window of the British Red Cross’ on the high street.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The trait of a people‑person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? Theclosingdate for applications is 23.59 on Monday 19th January 2025.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders