Assistant Service Manager / Service Manager

Ogden Macmillan Centre.harrogate And District Nhs Foundation Trust; Harrogate; On-site; GBP 45,000 - 55,000; Full time

Job summary

A regional healthcare provider in Harrogate is seeking a Service Manager for a vital operational management role. The successful candidate will support the General Manager and work closely with the clinical leadership team. This position requires a focus on key performance targets and improving patient experience. Ideal candidates should have strong operational management skills, leadership experience, and a commitment to high-quality healthcare service delivery. This role offers a competitive opportunity for professional growth in a dynamic healthcare setting.

Benefits

Employee Assistance Programme

Staff Recognition Awards

Comprehensive wellbeing initiatives

Qualifications

• Experience in operational management within the healthcare sector.
• Ability to lead projects and teams effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Provide day-to-day operational management and support.
• Ensure delivery of high-quality services and excellent patient experiences.
• Lead on performance and quality targets.

Skills

Operational management skills

Leadership

Project management

Strategic planning

Patient-focused service delivery

Job description

We are recruiting to a Service Manager post on a substantive basis. We will be recruiting at either a Band 7 or a Band 8a level dependent upon individual experience. This is a great development opportunity for someone who is interested in developing their operational management skills. We are seeking an enthusiastic and highly motivated individual to join our dynamic team. The successful candidate will work closely with both the General Manager and Operational Director in the operational management of key surgical services. This is a key leadership role where you will contribute to strategic planning, lead projects, and ensure targets are met within a fast-paced, patient-focused environment.

The Service Manager/Assistant Service Manager post is a key position within the Planned, Surgical and Children's Care Directorate, and will be responsible for providing day-to-day operational management and support.

Reporting into the General Manager and working closely with the triumvirate team, named Care Group Clinical Lead and Matron, you will ensure we deliver high quality services, provide an excellent experience for our patients and meet our regulatory and operational performance targets.

Key Aims

• Provide timely, efficient and effective operational service management support for all specialities within the Care Group to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• To be a key member of Care Group triumvirate team, taking full responsibility for actions and for keeping other team members fully informed at all times.

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

Benefits

• An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Within the Planned and Surgical Care Directorate at Harrogate District Hospital, we are dedicated to providing exceptional healthcare services to our community.