Assistant Service Delivery Manager

Bandmwaste; Saltley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading waste management company located in Saltley is looking for a dedicated office manager. The role involves planning and managing daily operations of drivers, ensuring high customer service standards while adhering to health and safety protocols. The ideal candidate will possess strong leadership skills and a good understanding of the waste industry. This full-time position offers competitive compensation and the opportunity to contribute significantly to our service excellence.

Qualifications

• Strong leadership and customer service skills are required.
• Knowledge of the waste industry essential.
• Proficiency in relevant Microsoft applications is expected.

Responsibilities

• Plan, organise and manage daily work for drivers and office.
• Ensure compliance with Health and Safety policies.
• Support and assist drivers for productive operations.

Skills

Good leadership abilities

Good Customer Service skills

Knowledge of the waste industry

Competent in the use of Microsoft applications

Knowledge of Tachograph legislation

Valid Driving Licence

Job description

About the Role

January 2026 start

ABOUT THE ROLE

To plan, organise and manage the daily work of the office and the collection drivers and associated system data input. Providing support to the Service Leadership team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy.

The company's mission is to be the leading provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer focused and are Right First Time in their work.

MAIN PURPOSE OF THE JOB

• To ensure all work is carried out maintaining high levels of customer service
• To ensure high levels of Health and Safety are observed
• Ensure all jobs undertaken are done so ensuring profitability
• To support and assist all drivers in carrying out their duties to ensure they operate productively.
• To ensure all data input is accurate and completed in a timely manner

MAIN TASKS AND ACTIVITIES

• Ensure the safety and welfare of all personnel within your area of responsibility
• To interpret and enforce as far as is reasonably practicable legislation relating to the road traffic acts
• To be responsible for the day to day activities of the Drivers
• To utilise Power BI reports to ensure standards are managed and maintained
• Prioritising work schedules to maximise efficient work
• Ensure vehicle defecting procedures are adhered to in accordance with our operator’s licence and audit requirements
• Under the auspices of the Service Delivery Manager enforce standards of discipline and control, conduct annual driver appraisals, and assist with the induction of new drivers
• Control (optimisation) of overtime including checking start times and levels of inactivity on the tracker
• Ensure all customer enquiries are responded to quickly and positively
• Proactively look into missed collections and resolve any issues
• Respond to and log on CRM any customer complaints, and resolve in a timely manner
• Ensure a thorough de‑brief is conducted for every route on a daily basis and ensure any issues noted on the de‑brief form are actioned / resolved
• Ensure that all weighing vehicles are weighing accurately and that weights are recorded on AMCS
• Carry out site surveys, in particular when accidents or near misses have occurred
• Ensure drivers carry out their pre and post shift vehicle checks
• Ensure all weighing vehicles are accurately recording customer weights, and any weighing defects are reported and investigated in a timely manner
• Sign off new contracts, ensuring they are profitable and fit within the existing collection schedule
• To ensure that all extra waste collected is charged to the customer by viewing the vehicle cameras and cross checking AMCS
• Ensure the Depot Customer Hotlist is kept up to date and any service issues relating to these customers are communicated to them in a timely manner
• Any other reasonable task as may be required from time to time
• To provide Management cover at alternative depots within the region

REQUIRED SKILLS AND EXPERIENCE

• Good leadership abilities
• Good Customer Service skills
• Knowledge of the waste industry
• Competent in the use of Microsoft applications
• Knowledge of Tachograph legislation
• Valid Driving Licence

PERSONAL PROFILE

• Tenacious and resilient
• Flexible
• Diligent
• Team Player
• Leader
• Able to work on own initiative

About Us

Join us on the journey…..

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly.We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Pandaaims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)