Assistant Retail Manager

Salvation Army Trading Co.; Sunderland; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading charity organization in the UK is seeking an Assistant Manager to support daily operations at their donation center. The role includes managing donations, coordinating collections, and handling customer queries, all while promoting sustainability. Ideal candidates will be resilient and innovative, bringing a positive attitude to exceptional customer service. Benefits include a fantastic pension scheme, welfare commitment, and a holiday entitlement of 26 days plus bank holidays.

Benefits

Virtual GP Service

Excellent Pension Scheme

Company Sick Pay

25% Employee Discount

Wellbeing Commitment

Qualifications

• Strong customer service skills.
• Dynamic personality with innovative ideas.
• Positive attitude towards exceptional service.

Responsibilities

• Support manager in daily operations and running of the business.
• Manage donations and coordinate collections.
• Open and close the donation center and train volunteers.

Skills

Customer Service

Resilience

Innovative Ideas

Adaptability

Passion for Development

Job description

• Do you want to work for a company that has been named in TheUKs Top 25 Best Large Company to work for and Charitys Top 5 Best Organsitationto work for by Best Companies Ltd
• Do you want to work for a company that passionately cares about its colleagues stakeholders and the planet and is the current recipient of the prestigious Charity Retailer of the Year award
• Would you like to have some amazing benefits such as a virtual GP service fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays
• Do you need a new challenge that not only helps you to develop your skills but is integral to the community
• Did we mention there is no evening or Sunday working too!
• Our managers lead from the front and takes their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills innovative ideas are dynamic by nature

If this is you read on!

As the Assistant Manager you will be supporting the manager in the day to day running of all areas of the business. This will include receiving donationsas well as organising collections from private houses and other locations. All of which will be processed and delivered to local SA shops sold on the premises or redistributed. We will also be offering a repair and reuse service to the community which helps divert as many unwanted goods away from landfill where practical.

This is a very hands on role and you will be expected to respond to queries raised by customers head office and the team. On a regular basis you will have the responsibility for opening and closing the centreand be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

• Are resilient supportive caring hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a passion for developing people
• Have a keen interest in the environment and sustainability
• Have an engaging personality the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

What our colleagues say about us:

Working at SATCoL is an incredibly rewarding experience. The organisations commitment to making a positive impact in communities paired with the supportive and inclusive work environment makes every day truly fulfilling. LF Donation Centre Manager

SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company. KB Shop Manager

Working forSalvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts but I also get to be a part of an inspired dedicated and supportive employer thats making a real difference in peoples lives. - GT Sales Assistant / Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country. Recently the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Benefits

The Values

• Innovation
• Accountability
• Teamwork

We are creative and fearless in our work.

We take ownership of our work and lead from the front.

We collaborate widely and build supportive environments.

Company Benefits

Annual Leave

Starting at 26 days plus bank holidays with the ability to buy an extra week.

Virtual GP Service

Phone consultations available 24 hours a day 7 days a week 365 days and video consultations from 8am to 10 pm 7 days a week.

Excellent Pension Scheme

SATCoL offer a Defined Contribution Scheme with the company doubling your contributions up to 6% and giving you Life Assurance of 3 x your normal salary.

Company Sick Pay

This is paid from the end of your probation period and increases during your employment with us.

Discounts

All colleagues are entitled to a 25% discount of all original full priced products sold by SATCoL.

Wellbeing Commitment

Our colleagues are our most important asset and we are committed to the wellbeing of our teams being our single most important issue.

SATCoL offer many more fantastic benefits please see attachmentfor details.

Why join Salvation Army Trading Company Ltd (SATCoL)

• Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Armys vital work with vulnerable people in the UK by raising money.
• Work for a company that cares for its colleagues stakeholders community and environment and encourages reuse and recycling through over 240 charity shops and donation centres and a network of around 8000 clothing banks.
• We are at the forefront of textile reuse and recycling and we work closely with our key partners including some of the biggest retail and online brands. With the support of the British public we have raised over 80 million over the past 10 years to help the work of The Salvation Army.
• We have a strong and positive culture led by our values Compassion Accountability Respect and Equality and our core purpose of enabling mission and providing resource to help the work of The Salvation Army. We truly CARE.
• We believe in empowering people; therefore our roles offer lots of independence. Whether you are part of our front-line collections team or our central support function we encourage autonomy and embrace new ideas.
• Whatever our colleagues workplace aspirations SATCoL supports them at all levels to grow and succeed believing in internal development and promoting from within wherever possible.
• We value every colleague no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
• We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences where no two days are the same.

Why I Work For SATCoL

Shop Manager I get the opportunity to help people whether it be a customer with getting a great priced quality second hand item helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.

Area Collections Manager Working for SATCoL offers a great work / life balance a competitive salary great benefits a welcoming team of like-minded individuals and the chance to make a real difference.

Donation Centre Manager Working at SATCoL is an incredibly rewarding experience. The organisations commitment to making a positive impact in communities paired with the supportive and inclusive work environment makes every day truly fulfilling.

Our Values

Compassion

Accountability

Respect

Equality

Documents

Required Experience

Manager

Key Skills

Customer Service,Jms,BPO,Field Sales,Import & Export,Account Opening

Employment Type: Full-Time

Experience: years

Vacancy: 1