Assistant Reservations Manager

Novotel London West; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel in London seeks an Assistant Reservations Manager to enhance team performance and promote outstanding customer service. The role involves leading the Reservations Team, ensuring effective communication, and optimizing revenue opportunities. Candidates should have strong leadership skills, attention to detail, and a proven track record in a similar position. This role offers competitive salary and opportunities for career advancement within the organization.

Benefits

Competitive salary

28 days holiday

Free meals on duty

Discounted employee rates

Cycle 2 work scheme

Employee assistance programme

Qualifications

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Proven experience in managing, coaching and developing teams.

Responsibilities

• Assist with leading the Reservations team.
• Ensure effective communication procedures.
• Complete weekly and monthly forecasting.
• Develop team's awareness of revenue capture.

Skills

Leadership and motivational abilities

Attention to detail

Communication skills

Interpersonal skills

Organisational skills

Team management experience

Proficient in Opera PMS

Excellent English proficiency

Tools

Opera PMS

Microsoft Office

Job description

About us...

Novotel London West is the perfect base for Business and leisure.

With 630 spacious ensuite rooms plus a selection of restaurants and bars

showcasing fresh international flavours. Our hotel has state of the art gym

facilities and 40 flexible conference and meeting rooms.

A bit about what you will do...

As Assistant Reservations Manager, you will assist in ensuring that consistent and outstanding experience is provided by the Reservations Team for all internal and external guests. You will motivate and drive the Reservations Team to perform to exceed the hotel’s financial targets and to ensure a team orientated, professional and learning working environment is always maintained.

• Assist with leading the Reservations team, fostering team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
• Ensure effective and efficient communication procedures enabling the operation to plan and deliver all guests requirements.
• Complete weekly and monthly forecasting.
• Ensure ultimate accuracy of information on a reservation, groups and M&E, e.g. rate, account instructions, origin codes, country codes, etc.
• Develop team’s awareness of revenue capture, packages and accounting to enhance revenues and improve guest service.
• To target the team on all up-selling opportunities, utilising incentives as appropriate e.g. exec room sales, priority club, etc.
• Monitor the revenue recovered from no-shows and late cancellations.
• Motivate and drive the Reservations Team ensuring a professional and team orientated working environment.

More about you...

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience in managing, coaching and developing teams.
• Approachable and positive manner with a “can do” attitude.
• A smart and professional appearance.
• Proven track record in a similar position within a 4-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

What’s in it for you …

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Compl i mentary on-site parking is available whilst on duty.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Cycle 2 work scheme.

UK attraction discounts @ Merlin Entertainments.

Taste card.

Life assurance scheme.

Wage stream.

Employee assistance programme .

Arora star employee recognition.

Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.