Assistant Reservation Manager

AccorHotel; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global hospitality leader located in City of London is seeking an Assistant Reservations Manager. This role involves supporting the Reservations Manager with team supervision and ensuring high levels of guest service. The ideal candidate will have prior experience in a similar role, excellent communication skills, and the ability to work in a fast-paced environment. This position offers great opportunities for personal and professional growth within a renowned hotel brand.

Benefits

Discounted hotel rates worldwide

Continuous learning with Accor Academy

Wellbeing support

Opportunities to grow experience globally

Participation in sustainability initiatives

Qualifications

• Previous work experience as Events Manager in a 4-5 star hotel.
• Excellent communication, presentation and interpersonal skills.
• Proven commercial acumen through previous roles.
• Fluent in English - spoken & written.
• Must be legally eligible to work in UK.

Responsibilities

• Support the Reservations Manager in managing the reservations department.
• Supervise the reservations team ensuring high levels of guest service.
• Monitor daily reservations activity ensuring accuracy.
• Handle guest enquiries and resolve issues promptly.
• Ensure compliance with company standards and legal requirements.

Skills

Customer Service

Excellent communication skills

Interpersonal skills

Commercial acumen

Fluent in English

Job description

Assistant Reservations Manager

The Assistant Reservations Manager is responsible for supporting the Reservations Manager in the smooth day-to-day running of the reservations department. The role involves supervising the reservations team ensuring the highest levels of guest service and maximising room revenue through effective systems procedures and team management.

Responsibilities include :

• Presenting a professional friendly and efficient impression of the Hotel at all times
• Assisting in the management and development of the reservations team creating a collaborative and motivated working environment
• Being fully conversant with all facilities and services of the hotel and ensuring the team has up-to-date knowledge to maximise revenue opportunities
• Monitoring daily reservations activity ensuring accuracy in bookings correspondence and communication with other departments
• Supporting the Reservations Manager in analysing business trends preparing reports and contributing to revenue management strategies
• Assisting in staff rotas and monitoring performance to ensure adequate coverage and service standards are consistently met
• Handling guest enquiries and resolving issues promptly to ensure a seamless booking experience
• Ensuring departmental compliance with company standards policies and legal requirements

Qualifications :

• Previous work experience as Events Manager in a 4- 5 starhotel
• Excellent communication presentation & interpersonal skills
• Proven commercial acumen through previous roles
• Fluent in English - spoken & written
• Must be legally eligible to work in UK

Additional Information :

As part of our team you can have :

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

Our objective is simple : make you grow and give you the spark to unleash your personality.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,E Learning,Air Pressure Handling,Client Services,Jboss,Entry Level Finance

Experience : years

Vacancy : 1