Assistant Property Manager

Urban Sleep Ltd; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Job summary

A property management company in the UK is seeking an Assistant Property Manager for their Liverpool and Stockport locations. This role emphasizes exceptional customer service and involves aiding tenants with accommodation services, administrative duties, and ensuring property safety and presentation. The ideal candidate should have a strong background in customer service, good IT skills, and a desire to work in property management. A competitive salary and attractive benefits are offered.

Benefits

25 days annual leave

Free Parking

Referral Scheme

Eye Care Scheme

Staff discount on rental accommodations

Exclusive discounts at local hotels

Cycle to Work Scheme

Gym Membership Scheme

Qualifications

• Excellent IT skills in Excel, Word, and Outlook.
• Previous experience with booking software.
• Previous experience in hospitality or lettings.
• Excellent verbal and written communication skills.
• Professional presentation and a positive attitude.

Responsibilities

• Provide exceptional customer service to clients.
• Organise and conduct property viewings.
• Handle customer inquiries through various channels.
• Perform administrative tasks and support the Property Manager.
• Conduct property inspections and checks.

Skills

Customer service

Attention to detail

IT skills: Excel, Word, Outlook

Hospitality experience

Communication skills

Job description

Company Overview

Headquartered in Liverpool, Urban Sleep began its journey in 2010, growing from student accommodation predominantly based in Liverpool to managing a portfolio of over 1400 new homes across the North West and continuing to grow across PBSA and PRS sectors.

As a highly experienced and respected property management company, we are proud to develop high quality homes in safe and attractive locations across the North West. We look after our properties from design to delivery and are continually improving to ensure that our homes, whether student or privately rented, continue to exceed expectations.

THE ROLE & LOCATION

Job Title: Assistant Property Manager (x2)

Location: 1 x Liverpool (L7 7DP) & 1 x Stockport

THE ROLE

As an Assistant Property Manager within the PRS team, we are looking for an active, friendly individuals with a passion for customer service and hospitality. You will be working as part of a dynamic team at either our Stockport or Liverpool developments. You will help new tenants to choose and secure their accommodation and will support them throughout the tenancy by providing accommodation services such as handling parcels, recording maintenance, collecting rent and ensuring that the accommodation is safe and well presented.

You will perform administrative duties and provide support to the Property Manager. You will respond to customer enquiries and participate in the marketing, letting and administration of properties. Excellent attention to detail and reliability are critical to this role.

In addition, key aspects of this role will be to:

• Provide exceptional customer service to all clients and partners.
• Respond appropriately and resolve customer enquiries face to face, by telephone or by email.
• Organise and carry out viewings, assisting clients in applying for rooms and allocating rooms.
• Update various spreadsheets and trackers, recording issues as and when they arise.
• Carry out pre arrival, termly and check out inspections.
• Carry out property checks and assist the Property Standards Team with health and safety duties and tasks.
• Take payments and assist with debt collection.
• Monitor stock of stationery and office supplies.
• Write and distribute notices to tenants.
• Assist during the check-in and check-out days.
• Work with Property Manager to ensure budgets are controlled in line with targets.
• Manage keys and responses to lock outs.
• Participate in handovers and following up issues.

Qualifications & Experience

We are looking for a friendly individuals with a passion for customer service and an interest in the property sector. Skills such as attention to detail and reliability are key, in addition to:

• Excellent IT skills: Excel, Word, Outlook
• Previous experience working with booking software
• Previous experience in hospitality/lettings
• Excellent verbal and written communication skills
• A mature, positive attitude
• Professional presentation
• Ability to provide excellent customer services to clients and colleagues alike
• Ability to work in a fast-paced environment.

SALARY

£26,000.00-£28,000.00 dependent on experience

WORKING HOURS

Full time permanent.

40 hours per week

Benefits Of Joining Us

In return we offer a highly competitive benefits package to include:

• Annual Leave 25 days excluding Bank Holidays
• Free Parking
• Referral Scheme
• Eye Care Scheme
• Rental accommodation staff discount
• Exclusive staff discounts to Hope Street Hotel & Spa
• Exclusive staff discounts to School Lane Hotel
• Exclusive staff discounts at Beers Timber & Building Supplies
• Exclusive offers at 92 Degrees *available via the app; or
• 20% of everything (instore and online) at 92 Degrees
• Access to car salary sacrifice scheme
• Access to workplace nursery scheme
• Access to Cycle to Work Scheme
• Access to Gym Membership Scheme

FURTHER INFORMATION

For further information on the Carpenter Group of companies, to see who we are and what we do and to meet our teams, please visit our websites - the full addresses of which, Total Jobs won't allow us to publish.

carpenterinvestments

l7architects

carpenterbuild

urbansleep

TO APPLY

Please submit your CV outlining how your skills and experience match the requirements of the role, confirming whether you are applying for the LIVERPOOL or STOCKPORT vacancy.

Please note that only shortlisted candidates will be contacted. Thank you for interest in joining Urban Sleep.

Urban Sleep is an equal opportunities employer.