Assistant Patient Pathway Co-ordinator

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare organization in Kingston upon Thames is seeking an Assistant Patient Pathway Co‑ordinator to support the management of patient pathways from referral to discharge. The ideal candidate will have experience in healthcare administrative systems, excellent communication skills, and a strong attention to detail. Responsibilities include processing referrals and ensuring compliance with patient journey standards. This role offers a salary ranging from £29,651 to £31,312 per year, pro rata, including HCAS.

Benefits

On-site staff nursery

Wellbeing resources

Flexible working arrangements

Qualifications

• Experience in coordinating administrative processes in a healthcare setting.
• Understanding of healthcare patient pathways and referrals.
• Strong communication skills to liaise with multidisciplinary teams.

Responsibilities

• Process and log all referrals in line with Trust Access Policy.
• Manage outpatient and elective patient journeys using RTT.
• Ensure compliance with administrative standards for elective admissions.

Skills

Computer Literate

Attention to detail

Knowledge of healthcare administrative systems

Ability to coordinate change

English GCSE or equivalent

Maths GCSE or equivalent

Previous NHS experience

Education

English GCSE or equivalent (Grades A-C)

Maths GCSE or equivalent (Grades A-C)

Job description

Assistant Patient Pathway Co‑ordinator

The closing date is 02 February 2026

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

Main duties of the job

1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and specialty SOP.

...

Pathway Tracking

11. To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.

Inpatient Pathway (Speciality Specific)

19. Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality

...

General Administrative

27. Use Trust IT systems and speciality databases to ensure relevant and accurate information is recorded.

...

Communications/Customer service

38. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust

...

Education and Training/Self-Development

49. Identify own training and development needs and undertake appropriate training/education as required.

...

About us

Development and staff wellbeing

Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.

We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly “shoutouts” and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person Specification

Shortlisting Criteria

• Computer Literate
• Good attention to detail Ability to initiate & coordinate change to own working practices
• Knowledge of healthcare administrative systems and processes
• English GCSE or equivalent (Grades A-C)
• Maths GCSE or equivalent (Grades A-C)
• Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£29,651 to £31,312 a year Pro rata pa. incl. HCAS