Assistant Patient Administrator - Maternity/Ante natal

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS trust is seeking an Assistant Patient Administrator for the Maternity and Antenatal department. This role involves providing a high-level customer-focused reception and administrative service. The successful candidate will check in and book appointments while ensuring excellent communication with patients and visitors. Experience in customer care and reception is essential. This fixed-term position is based at West Middlesex University Hospital, with varied working hours. Early application is recommended as vacancies may close once sufficient applications are received.

Qualifications

• Experience in providing a high-standard customer care.
• Ability to deal politely with queries.
• Experience with reception duties is essential.

Responsibilities

• Provide a customer-focused reception service for patients and visitors.
• Check in and book patient appointments promptly.
• Interact with patients and relatives sensitively and empathetically.

Skills

Customer care experience

Excellent communication skills

Reception experience

Tools

Cerner

Job description

Assistant Patient Administrator – Maternity and Antenatal

Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust. Fixed term contract ending 31‑Oct‑2026. Location: West Middlesex University Hospital, Isleworth.

We are looking for a friendly, self‑motivated and confident person with experience of providing a high‑level standard of customer care. The successful candidate will provide comprehensive, patient‑focused reception and admin service in our Maternity and Antenatal department.

Working hours are on rotation between 8 am‑4 pm, 9 am‑5 pm and 11 am‑7 pm Monday‑Friday, including occasional weekends and bank holidays.

Responsibilities

• Provide a customer‑focused reception service for all patients and visitors, dealing politely and courteously with all queries and directing them accordingly.
• Ensure the reception area is always manned and patients are kept informed of any delays.
• Check in and book patient appointments in a timely manner, ensuring that appointments are within the appropriate gestation date range.
• Interact with patients and relatives in a sensitive and empathetic manner.
• Process all follow‑up appointments as patients leave the department in line with guidelines, escalating any capacity concerns.
• Make up community and hospital notes using Cerner.
• Assist with answering the ANC phones and dealing with patient queries.

Areas Covered

• Maternity reception areas
• Maternity and Antenatal back offices

Key qualifications: previous reception experience, excellent communication and customer service skills.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.

Early application is advised as vacancies may close once enough applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probationary period.

This advert closes on Sunday 4 Jan 2026.