Assistant Night Manager - JW Marriott Grosvenor House

Marriott Hotels Resorts; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A prestigious hotel chain in Greater London seeks an Assistant Night Manager to oversee overnight operations, ensuring exceptional guest experiences. The ideal candidate will have a background in hospitality, strong interpersonal skills, and leadership qualities. This role involves resolving guest issues, maintaining operational standards, and attending to guest needs in a high-pressure environment, making it a vital position for our dedicated team.

Benefits

Comprehensive Training and Development program

Marriott Discount Card

Meals at work

20 days holiday increasing with service

Cycle to work scheme

Pension & Life Assurance

Qualifications

• 4 years experience in guest services or related field.
• Managerial experience in Front Office essential.
• Strong background in hotel night time front of house role.

Responsibilities

• Oversee property operations during overnight shift.
• Assist in resolving guest issues proactively.
• Ensure correct billing procedures and guest needs are met.

Skills

Interpersonal skills

Good people management

Innovative and pro-active

Attention to detail

Education

High school diploma or GED

2-year degree in Hotel Management

Job description

LONDON, United Kingdom

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Job Description

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park.This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomescelebrities, royalty and business leaders to Mayfair throughout its history and continues to do so.

We are currently recruiting foran ambitious and passionate Assistant Night Managerwho strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

What we are looking for

• An individual with strong interpersonal skills and good people management ability
• Being innovative, pro-active and reliable, able to work alone and within a team
• Sufficient experience in a similar position and strong Front Office / Managerial experience
• An ambassador who must have a passion for hospitality, being a role model as a leader and having a drive for sales

JOB SUMMARY

Serves as the property Manager on Duty, overseeing all property operationsensuring its high quality, as well as maintaining andexceeding standards during the overnight shift. The Assistant Night Manager will also;

• Representproperty management in resolving any guest or property related situation.
• Personally assistin resolving any issues and completing tasks.
• The Assistant Night Manager needs to have a strong background in a hotel night time front of house role with a passion for creatingmemorable moments, attention to details and personalised guest service.
• Provideservices that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests.
• Improves service offering from all departments by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Develops specific goals and plans to prioritize, organize, and accomplish theirwork
• Assists Front Office Manager and Night Manager in all areas to ensure a correct and smoothly-operating department
• To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
• To carry out departmental standards in accordance with the SOP Manual.
• To ensure correct billing procedures are followed with minimum adjustments and ensuring strict attention is paid to the Hotel’s credit policy. Monitor on a daily basis all guest credit limits ensuring we have a valid payment method for each guest.
• To complete all daily audit checks and ensure any discrepancies are followed-up and resolved immediately.
• To be aware of all emergency procedures and be able to put systems in place to minimise disruption to guest/operation.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Comprehensive Training and Development program
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Recognition programs
• Meals at work
• Uniform
• Enrolment of Perks at Work - Access to unlimited deals of retailers and more
• 20days holiday increasing with service
• Cycle to work scheme
• Pension & Life Assurance
• Awards and recognition celebrations and many more….

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.r associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25171312
• Job Category Rooms & Guest Services Operations
• Posting Date 10/23/2025, 11:16 AM
• Job Schedule Full time
• Locations 86-90 Park Lane, London, London, W1K 7TN, GB