Assistant Manager

Umami; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A vibrant restaurant group in Greater London is seeking an Assistant Manager to support daily operations and staff training. This role requires proven experience in hospitality leadership, strong organizational skills, and the ability to manage customer satisfaction. You'll oversee restaurant performance, ensure compliance with food safety standards, and contribute to promotions and events. We offer competitive salary and benefits, career growth opportunities, and a dynamic team environment.

Benefits

Competitive salary

Career growth opportunities

Dynamic team environment

Qualifications

• Proven experience in a leadership role within the hospitality industry.
• Strong organizational and multitasking skills.
• Knowledge of food safety and sanitation standards.

Responsibilities

• Assist General Manager in daily restaurant operations.
• Oversee and support restaurant team to maintain high service standards.
• Manage inventory, ordering supplies, and stock levels.

Skills

Leadership

Customer service

Financial management

Multitasking

Problem-solving

Tools

POS systems

Scheduling software

Job description

About the Role

Welcome to Umami World Kitchen, where global flavours collide in the most delicious way possible. Think of us as your culinary passport—no jet lag, just mouthwatering dishes from every corner of the globe. From Chinese dim sum to Italian classics, Indian spices to Malaysian street food, we’ve got it all under one seriously stylish roof.

Key Responsibilities

• Assist the General Manager and Deputy General Manager in the daily operation of the restaurant, ensuring that all tasks are completed efficiently.
• Oversee and support the restaurant team, ensuring they adhere to operational procedures, maintain high service standards, and meet performance expectations.
• Assist with staff training, development, and performance management to improve skills and promote a positive working environment.
• Support the management team in inventory management, including ordering supplies and managing stock levels to minimize waste and maximize cost control.
• Assist in creating staff schedules, ensuring adequate coverage and optimizing labor costs.
• Monitor and ensure compliance with food safety and sanitation standards as well as local health and safety regulations.
• Handle guest complaints and service issues in a professional and timely manner, ensuring customer satisfaction is maintained at all times.
• Assist in managing day-to-day financial operations, including tracking sales, controlling costs, and supporting budgeting and forecasting processes.
• Ensure that the restaurant maintains a clean and safe environment for staff and customers.
• Contribute to the implementation of restaurant promotions, events, and marketing strategies to increase traffic and sales.
• Help in managing operational procedures and ensuring that all daily tasks are completed on time and to the required standard.
• Support management in monitoring restaurant performance and customer satisfaction levels, providing feedback for continuous improvement.
• Assist in recruiting and onboarding new team members, ensuring they receive the necessary training and orientation.
• Lead by example in maintaining a high standard of customer service and hospitality at all times.

Key Requirements

• Proven experience as an Assistant Manager, Supervisor, or in a similar leadership role in the restaurant or hospitality industry.
• Strong understanding of restaurant operations, including front-of-house and back-of-house.
• Excellent leadership and interpersonal skills, with the ability to motivate and support team members.
• Good financial acumen, with an understanding of managing costs, tracking sales, and adhering to a budget.
• Ability to handle customer complaints and issues in a professional, effective manner.
• Knowledge of food safety, sanitation standards, and local health regulations.
• Strong organizational and multitasking skills, with the ability to manage various tasks and priorities.
• Ability to work flexible hours, including nights, weekends, and holidays, based on business needs.
• Proficiency with POS systems, scheduling software, and other restaurant management tools.
• Strong problem‑solving skills and ability to make decisions under pressure.
• Passion for the restaurant industry and commitment to delivering an exceptional customer experience.

What We Offer

Competitive salary and benefits package.
Opportunities for career growth and advancement within the restaurant group.
A dynamic and collaborative team environment.
The opportunity to contribute to a successful and growing business.