Assistant Manager / Deputy Manager - Credit Realization & Customer Service (CR & CS)

Fujisan Properties Ltd.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job description

Client Follow-up

• Maintain regular communication with clients (calls/SMS/letters/visits) regarding due installments and project updates.
• Send monthly demand letters or payment reminders.
• Keep an up-to-date follow-up tracker with status remarks and action items.

Payment Monitoring

• Track due, current, and overdue payments through internal systems.
• Reconcile client ledger with Accounts Department.
• Identify chronic defaulters and recommend necessary actions.

Installment Planning & Documentation

• Prepare, review, and update client installment schedules.
• Provide detailed explanation of payment plans, terms & conditions
• Issue official receipts, acknowledgments, NOCs and other financial documents.

Reporting

• Generate daily, weekly and monthly reports on collection status.
• Present key account summaries and problematic cases to management.
• Ensure accurate data entry and updates in CRM and payment tracking systems.

Client Communication & Support

• Act as a point of contact for client queries regarding payments, documentation, handover schedules and property status.
• Provide updates on project progress, handover timelines and legal formalities.
• Resolve client complaints or redirect them to appropriate departments.
• Ensure a positive client experience through timely, respectful and solution-oriented communication.

Legal Coordination

• Coordinate with the Legal Department for handling critical default or dispute cases.
• Assist in preparing and issuing legal notices or recovery letters as required.

Internal Coordination

• Collaborate with Sales, CRM, Legal and Finance departments to ensure smooth end-to-end client service.
• Support team in planning cash flow forecasts based on collection projections.

Policy Compliance

• Follow the company's policies on credit, collection and customer service.
• Maintain professionalism, client confidentiality and corporate standards in all interactions.