Assistant Manager Client Services

Blue Cross; Manchester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading animal welfare organization is looking for an Assistant Manager - Client Services in Manchester. The role involves leading a dedicated team to provide exceptional support in rehoming and behavioral services. You will manage client interactions, evaluate pet admissions, and drive improvement in client care. Ideal candidates will have significant team leadership experience and a passion for animal welfare. This full-time position offers competitive salary and comprehensive benefits.

Benefits

38 days holiday rising to 43

Health cash plan

Pension scheme with enhanced contributions

Life assurance

Qualifications

• Experience of working in a rescue welfare environment.
• Significant experience of managing a team.
• Experience in delivering high level client service.

Responsibilities

• Lead the client services team to deliver exceptional care.
• Work closely with the team to assess and admit pets.
• Use data to shape services and improve client experience.

Skills

Client service experience

Team management

Verbal and written communication

Decision making

Job description

Assistant Manager - Client Services

Application Deadline: 27 January 2026

Department: Rehoming & Fostering Services

Employment Type: Permanent - Full Time

Location: Manchester

Reporting To: Jennifer Knight (temporary until new CM)

Compensation: GBP 25,787 - GBP 27,886 / year

Description

Contract: Permanent, full time 37.5 hours per week

Salary: GBP 25,787 - GBP 27,886 per annum

Location: Radcliffe, Greater Manchester, M26 1NQ

Closing date: Tuesday 27th January 2026

Interview date: Wednesday 4th February 2026

We're looking for a passionate and driven Assistant Manager - Client Services to help lead our work supporting people and pets across our Manchester rehoming, advice and behaviour unit. If you have a flair for client care and a love of animal welfare, this is your chance to make a real difference.

More about the role

Our Radcliffe-based centre is at the heart of Blue Cross's work in Greater Manchester, providing vital services in a creative, community-focused way. We don't have kennels or catteries on site, so we think differently to help pets and their people, from running a busy food bank to delivering rehoming and support services for a variety of animals.

As Assistant Manager - Client Services, you'll be at the forefront of this work. You'll:

• Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
• Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
• Use data and insights to shape services and continuously improve client experience
• Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
• Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care

This is a permanent, full-time role, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.

About you

You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what's working - and what's not.

A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.

Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.

Knowledge, skills, and experience

• Experience of working in a rescue welfare environment.
• Significant experience of managing a team.
• Experience in delivering high level client service.
• Experience of working in a fast-paced environment.
• High standard of verbal and written communication.
• Proven decision-making ability.
• Current full driving licence.
• The ability to demonstrate, understand and apply our Blue Cross Values

It would be great (but not essential) if you also had:

• Performance management and improvement experience.
• Understanding of safeguarding issues.
• Experience of admission and adoption processes in a rescue environment.

Want to know more detail? Great!

We have attached the job description which hopefully gives you everything you need.

How to apply

Click the apply button below and complete the online application process before the closing date Tuesday 27th January 2026.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.