Assistant Manager, CIB Customer Experience

lloyds banking group; Manchester; Hybrid; GBP 39,000 - 45,000; Full time

Job summary

A leading UK bank is looking for a professional to design and manage client experience programmes, analyse data to support decision-making, and create insights for senior stakeholders. Ideal candidates have strong research skills and experience in client insight programmes. This role offers a hybrid working model and a range of benefits.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

28 days’ holiday

Wellbeing initiatives

Qualifications

• Strong knowledge of qualitative and quantitative research methods and data interpretation.
• Skills in data manipulation, analytics and visualisation with a focus on storytelling.
• Ability to manage multiple priorities in a fast-paced, project-led environment.

Responsibilities

• Design and manage client experience programmes across CIB.
• Analyse data from multiple sources to generate actionable insight.
• Collaborate with external research agencies for market benchmarking.

Skills

Qualitative and quantitative research methods

Data manipulation and analytics

Excellent communication skills

Understanding of commercial banking products

Stakeholder engagement

Job description

Overview

End Date Tuesday 23 September 2025

Locations Bristol, Manchester, Birmingham or Edinburgh

Salary £39,825 - £44,250

Hours Full-Time

Working Pattern Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites

Flexible Working Options Hybrid Working, Job Share, Reduced Hours

We support flexible working – click here for more information on flexible working options

What you'll be doing

• Design and manage client experience programmes across CIB, including feedback and journey mapping
• Analyse data from multiple sources to generate actionable insight and support strategic decision-making
• Collaborate with external research agencies to deliver market benchmarking and propositional testing
• Develop and maintain tailored qualitative and quantitative research to support key initiatives
• Engage senior leaders with clear, practical insight and recommendations
• Create innovative data visualisations and reporting to inform and influence stakeholders

What you'll need

• Strong knowledge of qualitative and quantitative research methods and data interpretation
• Skills in data manipulation, analytics and visualisation with a focus on storytelling
• Ability to manage multiple priorities in a fast-paced, project-led environment
• Excellent communication skills and confidence working with senior stakeholders
• Understanding of commercial banking products and client segments
• Experience running client insight programmes would be useful

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.