Assistant Manager - Cameron Grill

Cameron House; Alexandria; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury resort in Scotland is looking for an Assistant Manager for their Grill Restaurant. You'll support the Restaurant Manager in delivering exceptional service and managing a large team, ensuring high standards of cleanliness and guest relations. Candidates should have a degree in Hospitality or Business and experience in a supervisory role. Additionally, strong interpersonal skills and wine knowledge are advantageous. Enjoy benefits like free meals, enhanced holidays, and leisure club membership.

Benefits

Free meals when on duty

Pension scheme and financial services

Long service awards with vouchers

Enhanced holidays with long service

Leisure Club Membership

Employee care service

On-site discounts on accommodation and activities

Free parking

Work-based training and development

Qualifications

• Current or recent experience as a Senior Supervisor or Manager in a quality environment.
• Ability to quickly build excellent working relationships.
• Understanding and respect for the environment.

Responsibilities

• Host day-to-day restaurant operations ensuring accessibility to guests.
• Maintain cleanliness and presentation of the restaurant.
• Deliver exceptional guest service standards.
• Manage kitchen liaison and service delivery.
• Ensure smooth in-room dining operations.
• Conduct team briefings and training.

Skills

Excellent interpersonal and communication skills

Ability to build excellent working relationships

Wine knowledge (WSET level 2 or equivalent)

Competence in IT and Office software

Ambition and drive to achieve goals

Friendly and customer-oriented

Education

Degree/HND in Hospitality, Leisure or Business related field

Job description

Assistant Manager, Cameron Grill

ABOUT US:

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

With ambition to be the best Grill Restaurant in Scotland, Cameron Grill sits in the heart of Cameron House with wonderful views across Loch Lomond. This setting is intimate, elegant and welcoming, whilst accommodating 180 covers.

The scope of your role is to support the Restaurant Manager to manage your large team in the confident, friendly, and knowledgeable delivery of classical grill TDH menu which is focussed on local ingredients. Table side theatre and sommelier service delivered with flair will ensure Cameron Grill’s prominent role in delivering our vision to be Scotland’s leading 5* resort.

Key things you will be responsible for:

• Hosting your day-to-day operation, being present and accessible to guests and your team
• Maintaining the presentation and cleanliness of your restaurant
• Managing consistent delivery of exceptional 5 Red Star guest service standards
• Driving first Class knowledge of all resort facilities through your team
• Kitchen liaison, hosting the door and working the pass
• Managing the delivery of gueridon and classical techniques at the table supported by sommelier service
• Overseeing payments, end of day reports and banking, and service debriefs
• Effective handling, resolve and operational follow up of guest feedback
• Host team briefings/ debriefings and monthly team meetings to ensure employee satisfaction
• Ensure In Room Dinning During the Dinner Service operates smoothly and with the agreed departmental objectives liaising with the in room dining supervisors and team to ensure guests satisfaction.
• Ensure that the 2 week departmental training is delivered and all new starts are appointed a buddy.

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Degree/HND in Hospitality, Leisure or Business related field or equivalent hospitality experience
• Current or recent experience of working as a Senior Supervisor or Manager or assistant restaurant manager in a quality environment
• Wine knowledge (WSET level 2 or equivalent an advantage)
• Ability to quickly build excellent working relationships
• Excellent interpersonal and communication skills
• Competence in IT, with knowledge of Office software and ability to use technology

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.