Assistant Manager

Caffe Nero; Walton-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular café chain in Walton-on-Thames is seeking an Assistant Manager to support store operations, lead a team, and ensure exceptional customer service. The role offers opportunities for career growth and generous employee discounts. Ideal candidates will have supervisory experience in a customer-focused environment and a passion for delivering quality service.

Benefits

Unlimited free handmade drinks

Up to 75% off food during shifts

Career development opportunities

Refer a Friend Scheme

Length of service recognition

Discounts on products

Qualifications

• Experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• People focused, caring about the welfare and development of your team.
• Strive for excellence and passionate about the Caffè Nero brand.

Responsibilities

• Support in the day-to-day running of the store.
• Lead a team to deliver excellent customer service.
• Provide training and development to team members.

Skills

Customer service

Team leadership

Training and coaching

Meeting business targets

Passion for brand

Job description

Overview

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service while growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support the running of the store, providing great customer service and the best standards of coffee and food.

Responsibilities

• Support in the day‑to‑day running of the store and lead a team to deliver excellent customer service and product quality.
• Provide training, coaching and development to team members to maintain high standards.
• Contribute to achieving store targets and delivering strong in‑store performance.

What you can expect

• Brilliant training - no experience is required.
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you''re on shift.
• 50% off all handmade drinks and 40% off everything else when you''re off shift.
• Refer a Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive "Nero 90", the Assistant Manager role has the opportunity to receive an additional 30p per hour if the store collectively achieves the Customer Satisfaction score.

Qualifications

• Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• Be people focused – really caring about the welfare and development of your team.
• Love the challenge of meeting business targets.
• Strive for excellence, always.
• Be passionate about the Caffè Nero brand!

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people—whether that's your team, the regular customers of your café or your community. You'll be part of building something special and have loads of fun along the way, whether at CN Club parties, the Barista of the Year Competition or our End of Year celebration. The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service. If you have a great attitude, bags of energy and love interacting with customers, we'd love to hear from you!

Disability and Equal Opportunity

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to the employer’s official site.