Assistant Manager

Caffe Nero; Rugby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee shop chain in Rugby is seeking an Assistant Manager to support store operations and ensure excellent customer service. This role offers opportunities for personal and professional development, along with various employee benefits, including discounts on food and drinks. The ideal candidate will have supervisory experience, a focus on team welfare, and a passion for the brand. A positive attitude and energy are essential for this dynamic environment.

Benefits

Unlimited free handmade drinks

75% off food when on shift

30p additional per hour based on customer satisfaction

Recommend A Friend Scheme

Qualifications

• Experience as a Supervisor or Assistant Manager in a customer-facing environment.
• Ability to care for the welfare and development of the team.
• Passion for the Caffè Nero brand.

Responsibilities

• Support in the running of the store.
• Provide excellent customer service.
• Meet and exceed business targets.

Skills

Customer service focus

Team development

Business target achievement

Job description

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.

What you can expect:

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.

To be successful you will:

• Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• Be people focused - really caring about the welfare and development of your team.
• Love the challenge of meeting business targets.
• Strive for excellence, always.
• Be passionate about the Caffè Nero brand!

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. You'll be part of building something special and have loads of fun along the way - that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration. The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .