Assistant Manager

DFS Furniture Ltd; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent furniture retailer in the East Midlands is seeking a passionate team leader with retail experience to ensure exceptional customer service and drive team success. The ideal candidate will support the team, assist in showroom operations, and foster a positive work environment. This role offers career progression, a retail bonus scheme, and extensive employee benefits, including discounts and generous holiday allowances.

Benefits

Retail Bonus Scheme

30% colleague discount

Discounted Gym and Cinema memberships

Group Pension Scheme

Qualifications

• Ability to effectively support a team towards achieving goals.
• Proven track record of leading teams to deliver high customer service.
• Experience in engaging with stakeholders of all levels.

Responsibilities

• Support the team to achieve goals and targets through coaching.
• Lead by example to enhance customer experience.
• Assist in the daily running of the showroom.

Skills

Excellent communication skills

Leadership experience from retail or commercial sales

Adaptability and motivation

Commercial awareness

Job description

About DFS

DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. Across the Group, we want to create an environment where everyone feels at home.

What you’ll be doing

• To effectively and proactively support the team to achieve goals, targets and expectations through coaching and development.
• Lead by example in helping deliver exceptional customer experience by effective listening, questioning and supporting the customer throughout the entire journey from beginning to end.
• Assist the Branch Manager in the day to day running of the showroom.
• Share best practice amongst team members and drive a positive work environment.
• Act as an ambassador for our group values, using your positive influence to create a winning team where everyone feels welcome.
• Demonstrate passion for fantastic customer service and the ability to lead a team to mirror your high standards.

The role is for you

• You are adaptable, motivated and inspirational.
• You have excellent communication skills and can effortlessly connect with stakeholders of all levels.
• You have a good foundation of leadership experience from retail or commercial sales experience.
• You want a career with fantastic opportunities and progression.
• You like to work in a fun, friendly and rewarding environment.
• You care about our customers and want to deliver the best possible customer experience.
• You find it easy to engage with others from all backgrounds and can easily adapt your style depending on who you're talking to.
• You have good commercial awareness and a play to win mentality.

DFS Benefits

• Retail Bonus Scheme – opportunity to earn bonus and uncapped commission every month.
• Progression and Development opportunities to grow your skills.
• A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell).

Generous holiday allowance

• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
• Access to a range of high street & online discounts from Sainsburys, ASOS, Currys PC World, IKEA, John Lewis and more.
• Discounted Gym and Cinema memberships to help you unwind.
• Group Pension Scheme.
• Group Sharesave Scheme.
• Life Assurance & Company Sick Pay.
• Full comprehensive training.
• Paid days to volunteer each year.
• Any offer is subject to references & DBS Checks.