Assistant Manager

Halfords; Croydon; On-site; GBP 33,000 - 39,000; Full time

Job summary

A well-known automotive service provider in Croydon is seeking an Assistant Manager to work closely with the Centre Manager, focusing on driving profitability and leading customer service efforts. Ideal candidates should have mechanical experience and strong leadership skills. The role offers competitive salary and benefits including bonuses, training opportunities, and discounts.

Benefits

Salary up to £33,100 plus bonus

5.6 weeks annual leave

Discounts on products and services

Pension and life assurance

Financial planning support

Qualifications

• Experience in delivering high customer satisfaction.
• Ability to train colleagues effectively.
• Technical/mechanical experience is preferred.
• Experience in meeting health and safety compliance.

Responsibilities

• Lead management to drive profitability.
• Assist the Centre Manager with daily operations.
• Ensure high customer satisfaction.
• Coach and train team members.

Skills

Customer satisfaction management

Coaching and training

Technical/mechanical ability

Communication skills

Time management

Job description

Overview

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability with a firm focus on the customer journey. Ideally you will have hands-on experience as a mechanic, as you will divide your time between the workshop with technicians and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, are passionate about customer experience, and are seeking a long-term career with excellent progression and training schemes, this could be the perfect opportunity for you. Apply today!

Responsibilities

• Provide management and leadership to drive profitability with a focus on the customer journey.
• Divide time between the workshop and assisting the Centre Manager with daily sales and customer service.
• Deliver high customer satisfaction and experience through effective management.
• Coach and train colleagues in the moment to improve performance.
• Utilise technical/mechanical ability or experience in a workshop environment.
• Ensure compliance with Health and Safety standards.
• Communicate effectively, both verbally and in writing.
• Be IT proficient and willing to learn in-house systems.
• Demonstrate good time management and hold a current valid driving licence.

Requirements

• Experience / Ability to deliver high customer satisfaction and experience through effective management.
• Experience / Ability to deliver coaching and training to colleagues in the moment.
• Technical/Mechanical ability or experience.
• Experience of meeting compliance standards across Health and Safety.
• Excellent communication skills, verbally and written.
• IT Proficient, with willingness to learn in-house systems.
• Good time management.
• A current valid driving licence.

Benefits

• Maximum amount £33,100 per annum + bonus
• Average uncapped bonus of £3,100 per year (potential to earn more)
• 5 days a week (centre closed on Sundays)
• Refer a friend scheme – T&C’s Apply
• Benefits Include: 5.6 weeks' annual leave, up to 50% off garage bills, 25% off Halfords products, and more discounts
• Family & Friends Discount
• Cycle to Work Scheme and Trade Price Bike
• Financial planning support, GP access, Share save scheme, Health Cash Plan
• Pension Scheme & Life Assurance
• Opportunity to progress with hybrid training and ATA & MOT qualifications