Assistant Manager

Halfords; Borstal; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading motoring services retailer is seeking an Assistant Manager to enhance customer satisfaction and team performance. This role will involve hands-on experience alongside technicians, contributing to daily operations while ensuring compliance with Health and Safety standards. The ideal candidate will possess strong communication skills, technical abilities, and a valid driving licence. Join us for great career progression and excellent training opportunities.

Benefits

Competitive salary (£28,687 - £34,203)

Uncapped annual bonus

Discounts on garage and retail products

Annual leave

Opportunity for career progression

Health Cash Plan and GP access

Pension Scheme & Life Assurance

Responsibilities

• Manage customer satisfaction and team performance.
• Deliver coaching and training to team members.
• Oversee compliance with Health and Safety standards.
• Communicate effectively both verbally and in writing.
• Utilize IT systems and manage time efficiently.

Skills

Customer service management

Coaching and training

Technical/mechanical ability

Health and Safety compliance

Excellent communication

IT proficiency

Time management

Valid driving licence

Job description

Overview

As an Assistant Manager, you'll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don't delay apply today!

Responsibilities

• Experience / Ability to deliver high customer satisfaction and experience through effective management
• Experience / Ability to deliver coaching/training in the moment to colleagues
• Technical/Mechanical ability or experience
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• Good time management
• A current valid driving licence

About the company

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Benefits and rewards

• £28,687 - £34,203 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme - T&C's Apply.
• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount
• Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.