Assistant Housing Officer

Sanctuary Group; Scotland; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading social housing provider seeks an Assistant Housing Officer in Glasgow to support the Housing Management team. Responsibilities include drafting tenancy documentation, liaising with tenants, and preparing correspondence. Ideal candidates will have customer service experience and strong communication skills. The position offers a salary range of £28,229 - £29,715 per year, with a commitment to employee well-being and diversity.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Qualifications

• Recent experience within a customer service environment or administrative position.
• Ability to work on own initiative, with fast changing requirements.
• Proven experience of working to deadlines and prioritising workloads.

Responsibilities

• Drafting tenancy agreement documentation and completing all paperwork associated with home visits.
• Liaising with tenants; responding to enquiries and complaints including reception duties.
• Preparing correspondence in relation to void properties.

Skills

Customer service experience

Administrative skills

Communication skills

Microsoft Office proficiency

Ability to work independently

Problem-solving skills

Job description

Overview

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Glasgow Office

£28,229 - £29,715 per year

37.5 hours per week – Monday to Friday, 9:00am – 17:00pm

We have an opportunity for an Assistant Housing Officer to join our Housing Management team based in Priesthill, Glasgow. You will be working in a team of 4 Assistant Housing Officers and 9 Housing Officers. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.

Responsibilities

• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints including reception duties
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies in regard to tenancies
• Raising purchase orders and ensuring the completion of cash sheets
• Assisting Housing Officers and Managers with day to day tasks including allocations and tenancy management

Skills and experiences

• Recent experience within a customer service environment or administrative position
• Previous experience of working in a Housing environment
• Excellent customer service and communication skills
• Ability to work on own initiative, with fast changing requirements
• Proven experience of working to deadlines and prioritising workloads
• Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
• Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable

Why work for us?

Sanctuary Scotland Housing Association is one of the country’s largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.

We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance)

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.