Assistant Housing Officer

Jw Marriott; City of Westminster; On-site; Full time

Job summary

A community support organisation is seeking a Housing Support Assistant in Westminster, London. The role includes working independently in a geographical area, assisting with housing management services, and supporting local neighbourhoods. Candidates should have excellent customer-service skills and relevant experience. A driving licence is preferred. The position offers flexible working hours and a variety of benefits, including generous leave allowances and access to a pension scheme.

Benefits

Local Government Pension Scheme (LGPS)

Cycle to Work Scheme

Generous annual leave allowance

Qualifications

• Experience in housing role, law enforcement, or social services is desirable.
• Full driving licence and access to a vehicle for business use preferred.

Responsibilities

• Work independently in your geographical patch.
• Assist with housing management services delivery.
• Resolve complex issues such as anti-social behaviour.
• Support local neighbourhood residents associations.

Skills

Customer-service skills

Communication skills

Organisational skills

IT skills

Job description

Housing Support Assistant

Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant at Clockwise Woodgreen, London.

Compensation: £14.67 per hour, 37.5 hours per week.

Responsibilities

• Work independently on your own geographical patch.
• Assist with the delivery of housing management services.
• Assist with resolving complex issues such as anti‑social behaviour.
• Assist with project management and environmental improvements.
• Provide support, guidance, and advice to local neighbourhood residents associations.

Qualifications & Skills

• Excellent customer‑service skills and the ability to build effective relationships.
• Understanding of key safeguarding principles.
• Excellent communication, organisation and IT skills.
• Experience in a housing role, law enforcement, social services, mental health services, or military background is desirable.
• Full driving licence and access to a vehicle insured for business use, or willingness to cycle around the city.

Benefits

• A variety of learning and development opportunities.
• Access to the Local Government Pension Scheme (LGPS).
• Additional Voluntary Contribution (Shared AVC) Scheme.
• Agile and flexible working.
• Annual leave purchasing scheme.
• Annual negotiated pay and award progression.
• Confidential advice and support via an Employee Assistance Programme.
• Cycle to Work Scheme.
• Family friendly policies.
• Flexible Bank Holidays.
• Free swimming at CCC swimming pools.
• Generous annual leave allowance: 25 days per annum, rising to 30 days after five years of continuous service; plus 8 days public holidays.

Sanctuary Supported Living is an Equal Opportunity Employer and embraces diversity.